Job Description

Manager Business Excellence and Performance

Posting Id 3508 Department Infrastructure and Engineering Services Division Infrastructure Delivery Rate of Pay $141,904.00 -$164,601.00 Annual Job Type Permanent Full Time Replacement/New Position Replacement for Existing Vacancy Posting Type Internal and External Posting Date 11/04/2026 Application Deadline 11/18/2026

Position Summary

Within the Office of the Commissioner of Infrastructure and Engineering Services, the Manager Business Excellence and Performance provides strategic leadership in policy development, business analysis, performance measurement, data governance, and continuous improvement. The position serves as a central resource for evidence-based decision-making, leading departmental performance and corporate reporting, capital work-in-progress analytics, infrastructure fee and reserve modelling, business process reviews, service-level agreements and technology-enabled modernization. Working collaboratively with departmental leadership, Finance, Information Technology, Strategy and Transformation, and other corporate partners, the role strengthens accountability, supports capital program oversight, and advances strategic priorities through high-quality data, sound analysis, and improved business practices.

Key Duties and Responsibilities

• Provides leadership and oversight to the department’s business analytics function, including establishing priorities and directing the work of the Business Analyst – infrastructure.
• Manages the department-wide work program for policy, analytics, performance measurement and continuous improvement initiatives
• Oversees business analysis and departmental organizational performance measurement
• Oversees capital work-in-progress reporting and analytics, leads and supports infrastructure fee, reserve and related financial modelling in partnership with Finance and operational divisions
• Leads data governance, business intelligence, and dashboard reporting
• Leads the development, prioritization and implementation of the department’s continuous improvement roadmap
• Supports change management and cross-departmental coordination
• Provides analysis, briefing materials, recommendations and strategic advice to the Commissioner and departmental leadership on emerging issues and departmental priorities

Education and Experience

• Degree in business administration, engineering, data analytics, information systems, or related discipline.
• Municipal government experience considered a strong asset.
• Project management certification (e.g., PMP) is considered an asset.
• Lean or Lean Six Sigma certification, demonstrating knowledge of process improvement methodologies, is considered an asset.
• 7+ years progressively responsible experience in policy, analytics, program management, or municipal operations.

Required Skills/Knowledge

Experience leading continuous improvement and organizational transformation initiatives

• Business analysis and performance measurement
• Data analytics and governance
• Strategic thinking and policy development
• Project and program management
• Stakeholder engagement and facilitation
• Change leadership and continuous improvement

Leadership Competencies

• Builds people and culture
• Cultivates open communication
• Demonstrates personal leadership
• Navigates and leads through complexity and change
• Shapes the future

Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.