Job Description

Permanent Full Time

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Manager Business Continuity Risk Management (Canada) – Technology Resiliency

We are looking for a Manager, Business Continuity Risk Management (Canada) to support the effective execution, oversight, and ongoing maturity of operational risk and resilience activities within our Canadian businesses.

This role is primarily accountable for overseeing and enabling adherence to the enterprise Business Continuity Risk Management (BCRM) programs, ensuring they are effectively implemented across Canadian business units in alignment with the Enterprise BCRM framework, regulatory expectations, and local business realities.

Reporting to the Director Business Continuity Risk Management, this role provides independent advisory and 2nd Line oversight for Canada Life’s Technology Resiliency (TR) and Disaster Recovery (DR) program. The role also supports oversight for Emergency Response (ER), Incident & Crisis Management (ICM) and Business Continuity (BC) risks which, together with TR/DR, are collectively referred to as Business Continuity Risk Management (BCRM).

While focused on BCRM, this role will also provide opportunities to take on oversight responsibilities across BCRM, Third-Party Risk Management (TPRM) and other operational risks. This reflects the interconnected nature of our Operational Risk and Resilience team which includes BCRM, TPRM, fraud, integrity, security, and other operational risk domains.

The successful candidate will provide independent challenge, governance, thought leadership, and insightful reporting to senior management and risk committees.

What You Will Do:

As a Subject Matter Expert (SME) for Technology Resiliency, this role is established as a second line of defence with specific deliverables and responsibilities that include:

• Providing 2nd Line independent oversight and challenge of 1st Line Technology Resiliency and Disaster Recovery risk processes, controls, and remediation activities, and practices
• Monitoring, analyzing, aggregating, and reporting on technology resiliency and disaster recovery risks in alignment with the Business Continuity Risk Management (BCRM) framework, including program design, change management, planning, and testing/exercising activities
• Performing independent monitoring of compliance with the Business Continuity Risk Management Policy and operating standards for Emergency Response, Incident & Crisis Management, Business Continuity and Technology Resiliency (includes Disaster Recovery)
• Partnering with 1st Line stakeholders to promote a strong risk culture, providing training, guidance and support in the development and continuous improvement of technology resiliency processes, guidelines and standards
• Reviewing internal and external business disruption risk trends, current and emerging risks, and the BCRM risk profile, proactively recommending enhancements to framework and risk management activities
• Providing subject matter expertise and independent advice on business disruption risk concerns, including incident response processes, supporting enterprise risk management programs and assessments, including Risk and Control Self-Assessments (RCSAs), initiative and change assessments, and issues management processes
• Overseeing reporting, providing clear and concise risk insights for senior management and risk committees
• Partnering with 2nd Line stakeholders, including global Operational Risk and Resilience and other risk SMEs, to drive continuous enhancement of risk frameworks, contribute to updates to risk appetite, and strengthen reporting and oversight processes
• Taking on expanded oversight responsibilities over time, including opportunities to oversee Third Party, Physical Security, and other operational risk domains, ensuring alignment with global frameworks

What You Will Bring:

• Post‑secondary education or equivalent experience, preferably in computer sciences, information technology, business, risk management, finance, or compliance disciplines
• Minimum 7+ years of experience in financial services or a regulated environment with accountability for operational risk
• Technology Resiliency or Disaster Recovery experience related to data center infrastructure including core infrastructure, network, storage, etc.
• Strong understanding of cloud technologies and recovery alternatives
• Broader experience in Emergency Response, Crisis Management and Business Continuity within a 1st or 2nd Line of Defence role
• Experience with Third Party, Physical Security, and Operational risk management is valuable
• Industry professional accreditation / certification is an asset (i.e. CBCI, AMBCI, MBCI, FBCI, ABCP, CBCP, MBCP) and experience with ISO 22301
• Demonstrated experience designing or enhancing risk management programs and processes, including risk identification, measurement, management, monitoring, reporting, and oversight
• Strong understanding of risk management, control environments, and governance structures
• Experience providing independent challenge and stakeholder advisory at senior levels
• Ability to evaluate policies, processes, and systems to identify risk and control gaps and propose pragmatic solutions
• Proven strength in building relationships, influencing outcomes, and navigating complexity across diverse stakeholder groups
• Excellent analytical, verbal, and written communication skills
• Strong organizational and prioritization skills, with attention to detail and the ability to manage multiple initiatives concurrently
• Proficiency with Microsoft Office tools (Word, PowerPoint, Excel, Copilot)

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The base salary for this position is between $100,000 - $150,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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