Job Description

At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from home.

Guided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our employees and communities.

Civeo is hiring for a Manager, Business Applications, who will lead the planning, development, implementation, and support of the company’s business application systems across North America. This role is responsible for overseeing a portfolio of applications and services, while providing leadership, coaching, and direction to Business Systems Analysts to ensure high-quality service delivery and operational excellence. Responsibilities include aligning IT solutions with business objectives, improving operational efficiency, and ensuring systems are reliable, scalable, and compliant with performance and security standards. The ideal candidate should have strong leadership and strategic thinking skills, with the ability to drive initiatives while maintaining a focus on operational execution and continuous improvement.

Responsibilities:

• Lead the design, development, deployment, and support of business applications and system enhancements.
• Oversee the performance, availability, capacity, and lifecycle management of mission-critical business applications and services.
• Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements.
• Ensure system integrations meet functional requirements, compliance standards, and technical specifications.
• Evaluate application effectiveness and identify opportunities to improve efficiency, reliability, and scalability.
• Support delivery of operational and corporate projects aligned with project management methodologies and business priorities.
• Define project scope, goals, deliverables, and timelines, ensuring alignment with business needs.
• Manage multiple concurrent projects and operational activities, ensuring timely and effective delivery.
• Develop and maintain operational plans to support application services and optimize resource utilization.
• Ensure adherence to project governance, documentation standards, and formal change management processes.
• Lead, coach, and mentor Business Systems Analysts and application team members.
• Oversee hiring, performance management, and career development for direct reports.
• Foster a collaborative, high-performance work environment aligned with company values.
• Provide technical leadership and direction across projects, enhancements, and system support activities.
• Collaborate with business leaders to align application services with operational priorities and address urgent issues.
• Build and maintain strong relationships with stakeholders and vendors to support business objectives.
• Communicate effectively with stakeholders at all levels and provide high-quality customer service.
• Lead efforts to improve business processes through technology, best practices, and continuous improvement initiatives.
• Develop and maintain standards for application development, documentation, and system governance.
• Ensure production systems are maintained, supported, and enhanced in accordance with company standards and change control processes.
• Analyze and assess new or enhanced application functionality and provide recommendations to support business needs.
• Other duties, as assigned.
• Undergraduate degree in IT, Business, or other related discipline.
• Minimum of 8 years of experience managing Business Systems Applications
• 5+ years of direct leadership experience managing application support teams through business analysis, resource management, hiring, performance reviews, time management, and training plans.
• Knowledge of all aspects of design and module configuration; process improvement; standards development; principles and practices of application software installation and support
• Demonstrated experience managing cross-functional projects, enterprise-level service delivery and operational initiatives.
• Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
• Strong analytical and problem-solving skills including superior critical thinking skills and decision-making confidence.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
• Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
• Ability to present business and financial concepts and project status in language understood by internal stakeholders
• Ability to simultaneously manage multiple complex projects
• Ability to develop metrics and manage benchmarks
• ERP experience is an asset

Qualifications:

• Undergraduate degree in IT, Business, or other related discipline.
• Minimum of 8 years of experience managing Business Systems Applications
• 5+ years of direct leadership experience managing application support teams through business analysis, resource management, hiring, performance reviews, time management, and training plans.
• Knowledge of all aspects of design and module configuration; process improvement; standards development; principles and practices of application software installation and support
• Demonstrated experience managing cross-functional projects, enterprise-level service delivery and operational initiatives.
• Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
• Strong analytical and problem-solving skills including superior critical thinking skills and decision-making confidence.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
• Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
• Ability to present business and financial concepts and project status in language understood by internal stakeholders
• Ability to simultaneously manage multiple complex projects
• Ability to develop metrics and manage benchmarks
• ERP experience is an asset

What we offer:

• Flexible Hybrid Work Schedule

• Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage

• Health or Personal Spending Account

• Employee & Family Assistance Program (EFAP)

• RRSP/DPSP Match Program

• Professional Development

• Convenient On-site Parking

We are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home.

If you want to join a forward-thinking and innovative company that values and rewards teamwork, hard work, and quality, please apply! We thank all applicants for their interest, but only those selected for the next stage will be contacted.

To apply, please submit your resume online to https://civeo.com/people-careers/job-opportunities/

Responsibilities1

• Define how
  the scope, goals, and deliverables of business systems analysis &
  development projects should support business goals, in collaboration with senior
  management, fulfill end-user requirements, and identify and resolve systems
  issues.
• Work
  closely with internal stakeholders to capture, analyze and document business
  and functional requirements.
• Review and
  analyze existing application effectiveness and efficiency, and then develop
  strategies for improving or leveraging these systems.
• Lead
  pre-testing phase of development by evaluating proposals in order to identify
  potential problem areas and make the appropriate recommendations.
• Collaborate
  and partner with Business and IT management to prioritize tasks and schedule
  activities.
• Maintain
  and transform all strategies in operational plans according to business
  priorities and within budget.
• Manage the
  development and deployment of new applications, systems software, and/or
  enhancements to existing applications.
• Ensure
  that any new software integration into company systems meets functional
  requirements, system compliance, and interface specifications.
• Coordinate
  feasibility studies for software and system products under consideration for
  purchase, and give advice based on findings.
• Research
  and make recommendations on software products and services in support of
  procurement and development efforts.
• Collaborate
  with analysts, developers, and system owners in the testing of new software
  programs and applications.
• Manage and
  provide direction for the business applications team in support of business
  operations, including coaching, mentoring team members.
• Work with
  operating divisions and corporate to improve operations, reduce costs, and
  drive efficiencies.
• Provide
  technical leadership to project managers and analysts working on development
  project teams.
• Develop
  and maintain standards of project planning, and all application and systems
  documentation, ensuring that plans and documentation are kept up to date at all
  times.
• Ensure
  projects are delivered with best practices, reusability of code, and an
  understanding of how to use technology to best meet business needs.
• Design,
  develop, and install enhancements and upgrades to systems and application
  software.
• Cultivate,
  disseminate, and enforce functional policies, procedures, and quality assurance
  best practices.
• Ensure
  that all production systems are supported and maintained according to company
  standards for quality, and that requests for amendments and enhancements are
  properly authorized, change managed, and implemented in accordance with
  installation, release, and change control standards.
• Provide
  expert knowledge and processes for the provision of development tools and
  techniques.
• Provide
  input to the budget for the Business Applications function; Regularly review
  budget/forecast/actuals.

Qualifications

Skills, Education & Experience
required of this role

• Undergraduate
  degree in IT, Business, or other related discipline.
• Minimum
  of 8 years of experience managing Business Systems Applications
• Knowledge
  of all aspects of design and module configuration; process improvement;
  standards development; principles and practices of application software
  installation and support
• Strong
  knowledge of system and software quality assurance best practices and
  methodologies
• Knowledge
  of database design and file management techniques
• Working
  knowledge of network and PC operating systems
• Knowledge
  of network hardware, protocols, and standards
• Knowledge
  of applicable data privacy practices and laws
• Excellent
  understanding of organization goals
• Proven
  experience in overseeing the direction, development, and implementation of software
  solutions that solve business problems
• Direct,
  hands-on experience with automated software and system management tools
• Extensive
  experience in translating business requirements into practical solutions
• Strong
  leadership skills; proven ability to lead a team and provide effective
  coaching, mentoring and career development
• Highly
  self-motivated and directed
• Excellent
  verbal, written, presentation skills
• Demonstrated
  project management skills
• Keen
  attention to detail
• Advance
  analytical and problem-solving skills
• Demonstrated
  ability to build trusted and valued business partnerships that enable
  collaborative and decision-oriented working relationships
• Ability
  to present business and financial concepts and project status in language
  understood by internal stakeholders
• Ability
  to simultaneously manage multiple complex projects
• Ability
  to develop metrics and manage benchmarks
• Proficient
  in MS Office products.

Working
Conditions

working
conditions, travel, specialized tools, equipment or key relationships

• Interacts with employees, management and the
  public at large.
• Travel is required.
• Manual dexterity required to use desktop
  computer and peripherals.
• Sitting, standing, bending, kneeling and able
  to lift upto 50 lbs.
• Overtime as required.

Competency Requirements

Working with People

Shows respect for the views and
contributions of other team members; shows empathy; listens, supports and cares
for others; consults others and shares information and expertise with them;
builds team spirit and reconciles conflict; adapts to the team and fits in
well.

Persuading and Influencing

Gains clear agreement and
commitment from others by persuading, convincing and negotiating; makes
effective use of political processes to influence and persuade others; promotes
ideas on behalf of oneself or others; makes a strong personal impact on others;
takes care to manage one’s impression on others.

Applying Expertise and Technology

Applies specialist and detailed
technical expertise; uses technology to achieve work objectives; develops job
knowledge and expertise (theoretical and practical) through continual
professional development; demonstrates an understanding of different
organizational departments and functions.

Analyzing

Analyses numerical data and all
other sources of information, to break them into component parts, patterns and
relationships; probes for further information or greater understanding of a
problem; makes rational judgements from the available information and analysis;
demonstrates an understanding of how one issue may be a part of a much larger
system.

Planning and Organizing

Sets clearly defined objectives;
plans activities and projects well in advance and takes account of possible
changing circumstances; identifies and organizes resources needed to accomplish
tasks; manages time effectively; monitors performance against deadlines and
milestones.

Adapting and Responding to Change

Adapts to
changing circumstances; tolerates ambiguity; accepts new ideas and change
initiatives; adapts interpersonal style to suit different people or situations;
shows an interest in new experiences.