Job Description

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB Manager, Business Analysis

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $102,720 - $128,400

Reporting to the Director Portfolio Management Change Leadership Office (PMCLO), the Manager, Business Analysts plays a key leadership role in enabling effective project and initiative delivery across Doctors of BC by overseeing a team of Business Analysts who support the Project Management Office (PMO). This role is accountable for ensuring high-quality business analysis practices, consistent standards, and effective analytical support to projects and operational initiatives across Doctors of BC.

The Manager provides leadership, direction, and oversight to a team of Business Analysts, ensuring analysis activities align with PMO priorities, portfolio planning, and organizational objectives. The role establishes and continuously improves business analysis methodologies, tools, templates, and quality standards to support project intake, requirements gathering, process improvement, business case development, and benefits realization tracking.The Manager collaborates with leaders involved in integrated planning and portfolio management by providing analytical insight, supporting initiative scoping, and ensuring appropriate alignment between team capacity and organizational priorities.

Working closely with Technology & Digital Transformation (TDT) and other departments, the Manager ensures that Business Analysts effectively support initiative scoping, requirements definition, process mapping, internal partner engagement, data analysis, and the translation of business needs into clear functional requirements, user stories, and acceptance criteria that support solution development and implementation.

The role also supports idea intake and early-stage assessment processes by providing structured analysis, impact assessments, and documentation to inform prioritization and decision-making, proactively identifying analysis gaps, readiness risks, and stakeholder alignment needs to support successful project delivery. As a people leader, the Manager coaches and develops a team of Business Analysts to deliver high-quality analysis, documentation, and insights while fostering sustainable workloads and professional growth aligned with organizational goals. The Manager collaborates with peers across departments to ensure optimal allocation of analytical capacity across initiatives.

This role requires the ability to operate across both strategic and operational perspectives, identifying systemic risks and opportunities while also engaging in detailed analysis to support informed decisions. Through innovation, strong facilitation skills, close collaboration with Project Managers and technical teams, and the promotion of consistent practices and delivery standards, the Manager, Business Analytics plays a critical role in shaping and sustaining a high-impact business analysis function that enables organizational effectiveness and long-term transformation.

WHAT SUCCESS LOOKS LIKE

Leading Through People (I):

• Builds high-performing teams that are collaborative, non-competitive and are constantly seeking win-win opportunities.
• Works with team to effectively identify goals and create individual development plans.
• Identifies, mentors, and raises the profile of future high performers and leaders.
• Cultivates a strength-based team mentality while facilitating open dialog about potential weaknesses.
• Recognizes employee potential and ensures all team members have equitable access to development opportunities.

Leading With Drive (I):

• Views obstructions as potential opportunities.
• Understands and openly discusses learning preferences within the team, remaining conscious of each member’s preferred communication style.
• Ensures team remains focused on goals, energized for the outcomes and accountable for their work and personal energy.
• Displays courageousness in speaking to potentially unpopular points that are grounded in sound business logic.

Leading to Deliver (I):

• Ensures team makeup supports decision making based upon relevant analysis of data as a necessary skillset.
• Continuously evaluates progress as a team to identify potential weaknesses and facilitate productive conversation and steps for improvement.
• Establishes clear service expectations and effectively identifies what can be salvaged in setbacks, learned from and leveraged as opportunities.
• Ensures individuals are aware of all expectations and held accountable in a timely manner for their actions.
• Communicates a collective purpose, creates a clear line of sight to the organization’s values, and ensures team’s alignment with the organization’s goals and strategies.

Leading Through Vision (I):

• Fosters a team’s mentality of seeking continuous performance feedback to identify and address potential blind spots.
• Actively acknowledges and rewards creativity and out of the box thinking while accounting for unique learning styles.
• Effectively monitors and boosts team’s self-esteem levels through authentic praise and specific recognition to ensure team members are engaged and personally invested.
• Partners with other change agents to identify and implement opportunities for significant process enhancements.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• A university degree and/or a recognized professional designation, in Business or another related field, and at least three years of experience leadingand managing people; or having an equivalent level of related work experience in-lieu of post-secondary education.
• A minimum of 5 years operating in a business analysis role, within an organization delivering on a multi-year transformation agenda
• Demonstrated leadership experience with the ability to guide, coach, and develop Business Analysts while delivering high-quality outcomes across complex projects.
• Strong critical thinking and analytical skills, with the ability to assess options, evaluate risks, identify mitigation strategies, and support well-reasoned decision-making in complex environments.
• Deep knowledge of business analysis practices including process analysis, requirements gathering, user story development, and functional documentation.
• Strong experience guiding Business Analysts in the development of high-quality user stories, acceptance criteria, and functional requirements, ensuring development teams receive clear and actionable inputs.
• Experience working within Agile, hybrid, or traditional project delivery frameworks, supporting effective collaboration between business stakeholders, analysts, and development teams.
• Demonstrated ability to proactively identify gaps in project readiness, anticipating analysis, documentation, and stakeholder alignment needs rather than waiting for direction.
• Experience leading or supporting organizational change and transformation initiatives, with formal change management training (e.g., PROSCI, Kotter, or similar) considered an asset.
• Exceptional communication and facilitation skills, with the ability to translate complex concepts into clear insights and bring diverse stakeholders together to drive alignment.
• Strong relationship-building skills with the ability to establish trust and credibility across all levels of the organization, including senior leadership.
• Demonstrated ability to influence without authority and support leaders and teams through system, process, and behavioural change.
• A growth mindset and comfort working in ambiguity, with the ability to adapt and move forward effectively when information is evolving.
• Experience establishing or maintaining standards for business analysis practices, including requirements quality, documentation frameworks, and user story consistency across projects.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.