Job Description

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

The Business team

Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth – and, most importantly, get the results they need. Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments.

As a Tapster you will:

• Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).

• Ensure consistent delivery of high-quality client support and solutions.

• Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.

• Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.

• Oversee the implementation of SLAs and retention strategies for strategic accounts.

• Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.

• Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.

• Ensure internal alignment to optimize payment cycles and implement scalable solutions.

• Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.

• Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.

• Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.

• Identify opportunities for process improvement within the account management function.

• Share insights with leadership to influence product development, features, or services based on client feedback.

• Ensure ongoing excellence in enterprise account management.

What you will bring to the party:

• 4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.

• Proven success in managing large-scale, strategic enterprise accounts.

• Experience in developing and executing retention, upselling, and performance optimization strategies.

• Strong client-facing and executive-level communication skills, with the ability to establish credibility and trust.

• Proficiency in analyzing data and providing actionable insights to improve client performance.

• Proven ability to inspire and drive a high-performing account management team.

• Familiarity with payment processing systems, reporting tools, and CRMs.

• Advanced proficiency in Excel/Google Sheets for data analysis and reporting.

• Strong analytical mindset with the ability to translate data into actionable insights.

• Experience with workplace tools like Slack, ticketing systems, and CRMs.

• Fluent in English; Arabic is a plus.

Are you ready to shape the future of payments in MENA?