Recognized as one of Greater Toronto's Top Employers for 2023, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. In a workplace where growth is fostered and diversity is celebrated, a team of approximately 35,000 employees is the driving force behind the City of Toronto's ability to provide programs and services to residents, businesses and visitors to this community.
Opportunity Awaits You!
The Manager, Business Transformation & Change Management (Workforce Analytics) is a strategic and influential leader within the Business Services, Systems & Insight Section of the People & Equity Division, responsible for advancing business transformation and driving continuous improvement. Central to this role is the implementation of the City’s HR Business Intelligence Strategy, introducing advanced analytics tools and capabilities that promote evidence based decision making across the organization.
Reporting to the Director, Business Services, Systems & Insight, the Manager will also work in close partnership with the Project Director responsible for leading the broader business transformation agenda. Together, you will ensure alignment between transformation initiatives, analytics modernization, and the future service delivery model.
You will lead the Workforce Analytics & Insights (WAI) team, fostering a culture of innovation, continuous learning, and excellence. This includes leveraging modernized enterprise analytics platforms, advancing data governance practices, and delivering high quality, user-centred products with actionable insights that drive strategic and operational priorities.
A critical component of this role is maintaining strong partnerships with key stakeholders such as the Technology Services Division (TSD) and other corporate partners. You will collaborate to ensure analytics solutions and data architecture align business and technology needs, supporting secure, scalable, integrated workforce analytics capabilities that enable the transformation goals.
Beyond technology and analytics, this role plays a pivotal function in preparing the organization and the team for change. You will ensure that the people, structures, and processes required to support the transformation are in place, effective, and aligned to future-state priorities.
Key responsibilities include:
• Driving transformation initiatives that align with the future service delivery model.
• Leading the development and deployment of advanced analytics platforms and workforce reporting capabilities.
• Overseeing change management strategies to support technology adoption and process integration.
• Managing inter-divisional partnerships, and contributing to policy and program development.
• Championing continuous improvement, innovation, and best practices in workforce analytics and reporting.
This is a high-impact leadership role for a visionary professional who thrives on shaping organizational transformation, leveraging data to influence strategic decisions, and building inclusive, future-ready teams.
Key Qualifications
1. Degree in Business or Public Administration (or equivalent experience and education).
2. Extensive experience leading business transformation in large, complex organizations; HR transformation experience preferred.
3. Expertise in business process reengineering, data reporting, analytics strategies, and systems integration.
4. Experience with people analytics and HCM solutions (e.g., SAP SuccessFactors, Workday, PeopleSoft) and intelligent business tools.
5. Proven ability to lead, motivate, and develop diverse teams in dynamic environments.
6. Strong relationship-building skills with employees, unions, senior management, client divisions, and external stakeholders.
7. Commitment to equity, diversity, and respectful workplaces aligned with Toronto Public Service values.
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles.
The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
