Job Description

FILING INFORMATION

Position

Manager – Branch Operations

Department

Express Business, Operations

Location

Andheri, Mumbai

Band

3

Reports to

Manager - Cluster Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Develop and present the branch AOP and execution plan to meet the set targets
• Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
• Optimally utilize resources to grow the branch as per the short and long term growth strategies.
• Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
• Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
• Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
• Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.
• Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
• Manage, track and share local relationships of all Vendors.
• Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
• Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
• Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
• Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
• Maintain relationships with select key accounts in the branch as per the account plan
• Continually find ways to improve and keep our work environment safe
• Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.
• Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
• Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
• Adherence to audit compliance and exceeding expectations on CEI scores

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate

• Experience in managing branch with at least 5-10 years’ experience.

• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment