We are looking for a Manager, Boutiques
What if your next role helped shape a dynamic retail experience where performance, innovation, and customer connection come together?
We are looking for a Manager, Boutiques to lead and grow our retail operations across both physical stores and online boutiques. In this role, you contribute to the overall performance of the CMH and CWM boutiques. You support revenue growth, strengthen operational excellence, and help create a consistent and engaging customer experience. You play an active role in shaping commercial strategy, improving operations, and developing product offerings.
What you will do:
• Lead revenue targets for retail stores and online boutiques
• Oversee retail operations and inventory management
• Develop a customer experience focused on quality and the complimentarity of the Museum experience
• Manage inventory systems and ensure operational efficiency
• Define and implement purchasing and merchandising strategies
• Supervise purchasing, product reception, and product management
• Support financial planning and revenue reporting for the department
• Identify and lead new business opportunities and partnerships.
What makes you a great fit:
• Customer-focused mindset
• Commitment to efficiency and continuous improvement
• Collaborative leadership style
• Strong business acumen
• Clear and effective communication skills
Specific Working Conditions
• Handling unexpected situations.
• Interactions with difficult clients
• Human resources management
• Dynamic, fast-paced work environment
What you bring:
At least five (5) years of experience in retail operations, ideally within a gift shop or tourism environment, where you have contributed to both operational performance and customer experience:
• Managing retail operations, in gift shop, cultural and/or tourism environments
• Managing financial and human resources
• Sourcing, purchasing and developing products
• Merchandising and visual presentation
• Negotiating contracts, concession agreements, and royalties
• Online retail operations
• Working experience with administering and managing retail inventory systems.
Knowledge you apply:
You help shape effective and modern retail practices through your understanding of:
• Retail policies and procedures
• Retail pricing, discounting, and pricing strategies
• Promotions and marketing strategies
• Inventory control systems
• Retail industry trends, with cultural sector experience as an asset
• Management principles.
Education: University degree in business administration or retail management, or an equivalent combination of education and experience.
Compensation: $103,436 to $ 131,689 (MG3) (under review)
Status: Permanent Full-Time Position (#90233)
Security Level: Reliability Status
Location: 100, Laurier Street, Gatineau, Quebec
Language: CBC. We encourage all candidates to submit their application, regardless of whether they believe they meet the linguistic requirements of the position. Qualified candidates will be sent for linguistic validation. In the event a qualified bilingual candidate is not found, other qualified candidates may be considered.
Open to: those on the recall list, museum employees and external candidates. Priority of appointment will be given to:
At all times, priority will be given to Canadian citizens and permanent residents.
* The permanent full-time employees on the recall list who have been laid off in the same job. The permanent full-time employees on the recall list in other positions, same level or below. If an employee is offered a position of the same status (permanent full-time, permanent part-time), following notice of layoff and declines the position, the employee will be considered laid off under the provisions of Article 40 (Layoff) of the Agreement and, therefore, will no longer be considered as an internal candidate for future positions.
Apply no later than July 5, 2026 at 11:59 p.m.
JOIN THE RENOWNED CANADIAN MUSEUM OF HISTORY
YOUR COUNTRY. YOUR HISTORY. YOUR CAREER.
The Museum is a place of endless discovery and thoughtful reflection about this country, its people and the world in which we live.
We offer a remarkable range of career opportunities in the areas of research, collections management, project management, and creative development. As well, a variety of interesting career experiences, integral to the success of the Museum, employ people in a range of Museum-wide administrative, operational and service roles. Opportunities are found in finance, information technology, visitor and security services, corporate affairs, and human resources.
The Museum is dedicated to preserving, promoting and exploring Canada’s rich history and cultural diversity, and strives to ensure a diverse, equitable and inclusive working environment.
