Job Description

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Manager, Billing oversees and monitors the activities of the billing staff in the US and the supporting offshore team. The Manager is responsible for the accuracy and timeliness of invoices sent to clients. Responsible for training, supervising, coaching, and developing the Billing team, while coordinating and supervising billing activities with Executives, Principals, and other service delivery team members.

While this is a remote role, we prefer the candidate to reside in the Dallas area.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Manages staff of the Billing team; monitors, evaluates and works to improve performance of team-based goals and objectives established.
• Oversees and answers questions related to intercompany invoices.
• Mentors and supervises designated billing staff.

Client:

• Manages a team that ensures accuracy in the finalization of client invoices and other transactions related to the accounts receivable processes.
• Provides high-level of customer service to Executives, Principals, and other service delivery team members related to the invoicing and accounts receivable process.
• Manages the review process for new client contract and engagement setup requests.

Value:

• Provides feedback to Director and escalates issues when appropriate.
• Coordinates with appropriate Principals and service delivery team members for approvals and revisions of entered invoices.
• Resolves billing issues as they arise.
• Oversees testing of various accounting system upgrades and enhancements.
• Assists the Director, Revenue Operations and performs other duties as assigned.

Education and Experience:

• Bachelor’s degree required.
• Seven years of strong Billing experience, including at least two years in a managerial role.
• Experience with acquisitions and integrations preferred.
• Demonstrated strengths in strategic agility, problem solving, priority setting, planning, and delegation.

Computer Skills:

• Advanced proficiency in Microsoft Excel required, including pivot tables and large-volume data reconciliation.
• Demonstrated expertise in Billing Systems and ERP’s, including billing automation workflows, reporting, and system optimization.
• Intermediate knowledge of Microsoft Word, Access, PowerPoint, Outlook, and related business systems.

Required Skills:

• Have established a proven track record of success in accounts receivable/billing roles. Must be a professional with a strong accounts receivable operations background.
• Ability to see the billing operation as a financially oriented customer service function.
• Strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
• Strong process and project management skills.
• Strong organizational and people skills.
• Ability to work and navigate a high touch client service organization built on results.
• Strong communication skills and the ability to problem solve and multi-task in a rapidly changing environment.
• Ability to understand the impact on new technologies on established processes and procedures.
• Experience integrating new technologies into day-to-day operations.
• Vision, creativity and a quality mindset.

Preferred Skills:

• Experience in multi-entity or high-growth environments.
• Experience implementing automation or financial systems enhancements.
• Experience managing globally distributed teams.

Certificates and Licenses:

• Valid driver’s license required.

Supervisory Responsibilities:

• Direct management of Billing team members across the U.S. team.

Equal Opportunity Employer: disability/veteran