MTN

Manager - Benchmark and Measurement.Network NG

MTN  •  Lagos, NG (Onsite)  •  6 days ago
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Job Description

Reports To Senior Manager - Access Performance

Division: Network


Mission:
  • Guarantee best in class customer experience while ensuring optimal Network resource utilization
  • Competitive benchmarking and network comparative analysis across broad spectrum to engender healthy competition (amongst MSVs, contractors, optimization teams, regions, territories etc.)
  • Create a Service Quality and Customer Experience assurance culture within the division

  • Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by 3rd party vendors.
  • Generate comparative analysis reports from vendors drive test activities.
  • Network Performance analysis and trending; reported to the relevant units for necessary actions.
  • Investigate Network related exceptions and give relevant recommendations for network QoEQoS improvement.
  • Carry out competitive Networking benchmarking test analysis with recommendation and coordinate activities ensure MTN Nigeria’s competitive edge Performance.
  • Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive improved experience.
  • Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
  • Engage with Managed Service Vendors to deliver improved Customer Experience
  • Liaise with Customer Experience on the Network related components of the Net Promoter Score (NPS)
  • Engage with Customer Relations (CR), ensuring that network related customer feedback is resolved and closed
  • Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
  • Follow up with network complaints to ensure faster resolution of service quality issue and customer complaint calls.
  • Ensure NPS and Customer Experience Index improvement as agreed by the business.

Education:
  • First degree in Elect/Elect, Computer Sc./Engineering or related fields

Experience:

6 – 13 years technical experience in GSM telecommunication environment of which
  • 3 years’ experience in Network Measurement & Benchmarking
  • 3 years’ experience in Radio Analysis and Optimization
  • Good understanding of GSM Technology, domains and services
  • High Proficiency in Excel and PowerPoint Usage

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

🔹 Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

🔹 Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don’t Isolate.

Always Do This:

🔹 Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

🔹 Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place

Our Employee Value Proposition enables you to:

🟡 Work with meaning

🟡 Connect to develop

🟡 Thrive in positivity

🟡 Grow with purpose

Live inspired.

It’s a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site ( https://www.mtn.ng/career/).

MTN

About MTN

Delivering voice, data, mobile financial services and digital products across 16 markets in Africa.

For more info, visit: www.mtn.com

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
Unknown
Website
mtn.com
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