Job Description

Oversee the day-to-day health insurance claims operations, customer service, and quality control (Focused towards BackOffice Processes), Maintain and improve as per SLAs /KPIs over the month at a process level(Focused towards Back Office Processes)

Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements

Competencies & Skills

1. Knowledge of the function, process and systems.
2. Ability to use the desktop computer systems
3. Coaching and Feedback ability.
4. Clear written and verbal communication.
5. Medical knowledge and understanding of medical terminologies

Roles and Responsibilities

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations and basis analytical skills
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Collect and provide data required for various audits.

Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy.

Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. nteract with clients and process owner on a regular basis to review progress,recommend action plan and suggest improvement

Competencies & Skills

1. Knowledge of the function, process and systems.
2. Ability to use the desktop computer systems
3. Coaching and Feedback ability.
4. Clear written and verbal communication.
5. Medical knowledge and understanding of medical terminologies

Roles and Responsibilities

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations and basis analytical skills
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Collect and provide data required for various audits.

Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy.

Graduate with 10+ years of experience in US health insurance claims adjudication and large team handling experience.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.