Job Description

WHAT'S THE ROLE

The Manager, B2B Presales Engineering leads the technical presales function supporting the B2B Sales organization. This role translates customer business requirements into technically sound, commercially viable and operationally deliverable ICT and telecommunications solutions. It provides technical leadership across the sales lifecycle while partnering with Sales, Product Management, Service Delivery, Network Engineering and Technical Operations to deliver exceptional customer outcomes and profitable revenue growth.

Key Responsibilities

• Lead, coach and develop the B2B Presales Engineering team.
• Provide technical leadership throughout the sales lifecycle, including discovery, solution design, proposal development, customer presentations and technical workshops.
• Validate solution feasibility, profitability and operational readiness.
• Develop technical standards, solution governance and engineering best practices.
• Partner with Sales, Product Management, Service Delivery and Engineering to ensure seamless transition from design to implementation.
• Support strategic bids, RFIs, RFQs and RFP responses.
• Serve as the senior technical advisor for enterprise customers and strategic opportunities.

WHAT YOU'LL DO

CORE SOLUTION DOMAINS

In the following Core Solution Domains, the Manager B2B Presales Engineering will be responsible for designing secure, scalable and resilient solutions. Conducting technical discovery and solutions assessments, develop high-level solution designs and Bill of Materials (BOM’s). Support customer presentations, demonstrations and proof of concepts (POC’s); and ensure solutions comply with engineering standards that are operationally supportable:

Connectivity Solutions

• Fibre to the Business (FTTB)
• Dedicated Internet Access (DIA) & MPLS VPN
• Fixed Wireless Access & Point-to-Point Wireless Solutions
• Enterprise WAN and SD-WAN Solutions
• Hybrid Connectivity Architectures

Voice Solutions

• SMB Voice Solutions
• PBX
• Cloud PBX
• Hosted PBX
• SIP Trunking
• Unified Communications
• IP Telephony

Mobile Enterprise Solutions

• Enterprise Mobility Solutions
• Mobile Device Management (MDM) Solutions
• Internet of Things (IoT) Solutions
• In-Building Cellular Coverage & Distributed Antenna Systems (DAS)

Video Solutions

• IPTV Platforms
• Smart Room TV
• Hospitality TV & Digital Guest Room Experience Solutions

Managed Services & Security Solutions

• Managed Wi-Fi & Managed LAN
• Managed Network Services
• Managed Firewall & Managed Security Services
• Endpoint Protection & Email Security
• Backup, Disaster Recovery & Business Continuity
• Cloud Security
• Identity & Access Management

Cloud & Digital Solutions

• IaaS / PaaS / SaaS / DRaaS
• Microsoft 365
• Microsoft Azure
• Cloud Backup
• Hybrid Cloud Solutions
• AI-enabled Business Solutions

WHAT YOU'LL NEED

KNOWLEDGE & EXPERIENCE

• Bachelor's degree in Telecommunications, Computer Engineering, Information Technology, Computer Science or related discipline.
• 5–10 years' experience in telecommunications/ICT
• 5+ years in enterprise solution design and customer-facing technical consulting
• Leadership experience managing technical teams.

PREFERRED QUALIFICATIONS & CERTIFICATIONS

• Cisco CCNP/CCIE
• Microsoft Azure
• AWS Solutions Architect
• Fortinet
• Palo Alto
• ITIL Foundation
• PMP/PRINCE2

SPECIFIC KNOWLEDGE/EXPERIENCE/SOFTWARE.APPS:

Proficient in the use of the Microsoft Suite (Word, Excel, Power Point); project applications, including Google Tools

KEY PERFORMANCE INDICATORS & CRITICAL COMPETENCIES & BEHAVIOURS

Key Performance Indicators

• Proposal turnaround time
• Solution accuracy
• Revenue supported
• Win rate
• Gross margin
• Customer satisfaction
• Sales satisfaction
• Technical quality
• Employee development

Critical Competencies & Behaviours

• Strategic Thinking
• Commercial Acumen
• Customer Focus
• Solution Architecture
• Coaching & Development
• Stakeholder Management
• Innovation
• Communication
• Collaboration
• Results Orientation
• Cross-functional influence and collaboration
• Ability to manage multiple priorities with tight deadlines
• Team oriented, high energy & performance driven
• Able to work well under pressure working in a fast moving, goal orientated changing environment
• Attention to detail & strong administrative, reporting, research, analytical, troubleshooting skills
• Proactive positive attitude, motivation, ambition, and tenacity
• Able to interact and cooperate with all company employees
• Able to engage management at all levels within a named client base and BTC
• Willing to travel and work with local, regional & global teams