Job Description

Leads and manages Telesales Team in performing the direct calls with the new and existing customers by using the standard sales scripts, providing the necessary information regarding to products and services, to promote and sell company’s products and services. Tracks and monitors sales performance of Telesales Call Center, defines the problems/ issues, and drives for the improvement of sales performance in order to increase Telesales performance, reduce the complaints from QC/ customers/ OIC, and increase customer satisfaction.

1) Telesales Call Center Management
- Responsibility for Telesales Call Center.
- Prepare potential customers to purchase company's products and services.
- Continually review and update the standard sales scripts for Telesales Call Center to ensure the quality and completeness of product and services information, and customers’ interests and benefits.
- Lead and manage Telesales Call Center Team in performing the direct calls with the new and existing customers by using the standard sales scripts, providing the necessary information regarding to products and services, to promote and sell company’s products and services. - Review the daily sales summary reports and other reports regarding to Telesales performance.
- Provide advice, coaching and supports to Telesales Call Center in order to prevent and eliminate the complaints from QC, customers and OIC.
- Track and monitor the actual sales performance against sales targets, define the areas of improvement, and provide the recommendations.
- Partner with the relevant parties and drive for the improvement of sales performance.
- Co-ordinate with other units to ensure smooth daily operations.
- Maintain up-to-date knowledge on industry trends.
- Closely track and monitor performance of each sales programs. Recommend strategy as necessary to increase productivity to achieve sales target without sacrificing service standard.

2) Training, Coaching and Motivating for Telesales Representatives
- Manage and supervise Telesales Representatives (TSRs, TSRs Supervisor) in doing direct calls with customers and performing Telesales process.
- Provide the information regarding to company's’ products and services in order to support Telesales.
- Review and conduct Telesales training sessions, and provide technical support to Telesales Representatives (TSRs).
- Provide advice and coaching to Telesales Representatives in order to meet or exceed performance targets.
- Review performance records and historical reports for performance evaluations of Telesales Representatives.
- Provide the performance feedback to Telesales Representatives, and provide guidance on how they can increase sales performance.

3) Rewards and Recognition Program
- Plan and set up incentive program for Telesales Representatives in order to build up sales performance targets.
- Monitor and control incentive budget to align with sales performance.
- Report and coordinate with accounting & finance for accounting process.

Qualifications :

- Bachelor’s Degree in Business Administration, Economics, or other related field.

- 5 to 8 years of experience in Call Centre Sales Management, Quality Control and Assessment, Quality Improvement, Telesales, or Sales/ Distribution, or other related fields in insurance or banking business.

-Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.