Job Description

Justus Property Management is a growing company focused on delivering quality affordable housing and strong community management. We are looking for motivated individuals who are ready to grow with us, take on new challenges, and contribute to our continued success.

SUMMARY OF JOB FUNCTION:

Responsible for assisting the Property Manager with the efficient day-to-day operation of the property, including leasing, resident relations, rent collection, compliance, administrative duties, and general office operations.

ASSISTANT PROPERTY MANAGER OBJECTIVES:

• Assist the Property Manager with the financial, administrative, and operational components of the property.
• Provide professional customer service to residents, applicants, vendors, visitors, and team members to support resident satisfaction and retention.
• Maintain an organized, professional, and efficient property management office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Included, but not limited to, the following job specifications contained herein.

• Responsible for adhering to all Fair Housing laws.
• Answer incoming telephone calls promptly and professionally, assist callers when appropriate, take accurate messages, and direct calls to the appropriate person.
• Provide professional and courteous customer service to residents, applicants, vendors, visitors, and employees, both in person and by telephone.
• Maintain general office organization, including files, records, correspondence, supplies, and property documentation.
• Assist with the implementation and enforcement of Justus Property Management’s policies and procedures.
• Report any unusual or extraordinary circumstances regarding residents or the property to the Property Manager immediately.
• Assist with property inspections, move-in and move-out processes, and coordination with maintenance staff as assigned.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS:

Office experience and customer service experience required. Must possess strong communication and interpersonal skills and be comfortable interacting professionally with residents, applicants, vendors, employees, and the public. Must be able to answer incoming telephone calls professionally, operate standard office equipment, perform general office and administrative duties, and maintain an organized office environment.

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid driver’s license and proof of automobile insurance coverage.

DRIVING/TRAVELING REQUIREMENTS:

Occasional need (1% to 33% of the time) to utilize personal transportation to inspect property and surrounding neighborhood, make trips to the bank, and also visit the Corporate Office.

REASONING ABILITY:

Ability to solve problems with no direction. Ability to interpret complex instructions furnished in written, oral or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to outside weather conditions that are sometimes harsh. The noise level in the work environment is usually moderate.