Job Description

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

Gexa Energy | A NextEra Energy Resources Company

Gexa Energy is committed to delivering reliable, low‑cost energy solutions and exceptional customer experiences for homes and businesses across Texas. We’re looking for a data‑driven, operations‑focused leader to join our team and help elevate performance across our retail and solar businesses.

About the Role

The Manager of Analytics & Performance Management plays a critical role in ensuring operational excellence for Gexa and EverBright. You’ll lead analytics, reporting, and performance optimization across key operational areas—including billing, transaction management, credit and collections, call center operations, solar performance, and vendor partners.

This role blends hands‑on analytics with strategic oversight. You’ll build dashboards, write SQL/Python queries, manage complex cross‑functional projects, support system migrations and M&A activity, and present insights directly to senior leadership.

What You’ll Do

• Develop and maintain reporting, dashboards, and SQL/Python queries to monitor operational performance
• Lead deep‑dive analyses to identify trends, gaps, and optimization opportunities
• Oversee KPI development, performance tracking, and executive‑level reporting
• Manage complex projects across Operations, ensuring prioritization, cost control, and timely delivery
• Support system migrations, integrations, and M&A initiatives
• Conduct process‑mapping exercises and recommend improvements to streamline operations
• Manage vendor relationships, cost oversight, and budget planning
• Provide analytical support for credit, collections, and call center teams
• Drive revenue management for manual billing components and pass‑through products

What You Bring

• Strong SQL skills and experience building PowerBI dashboards
• Ability to manage multiple complex projects with minimal direction
• Experience analyzing operational data and presenting insights to leadership
• Comfort working cross‑functionally with internal teams and external partners
• A proactive mindset with a passion for improving processes and performance

This job is responsible for the day to day activities of the organization, including throughput processing, exception monitoring, metric tracking and issue resolution consistent with an optimally functioning business unit.

Job Duties & Responsibilities

• Identifies, researches, and resolves operational issues
• Provides gap analysis as needed
• Ensures the approach within the team is focused on positive customer experience and creating customer value through relentless performance delivery
• Participates in identifying and recommending process improvement solutions for increased overall performance, productivity and capability
• Prepares spreadsheets, graphics, and word documents as required for tracking, reporting, analysis, documentation and presentations
• Collaborates with internal stakeholders to define effective customer solutions to meet business needs
• Ensures compliance of rules and regulations across all customer segments in all states
• Assists in creating and maintaining process documentation across markets
• Performs other job-related duties as assigned

Required Qualifications

• Bachelor's or Equivalent Experience
• Experience: 8+ years
• Supervisor/Management Experience: 2+ years

Preferred Qualifications

• Bachelor’s Degree
• Experience 10+ years
• Six Sigma Green Belt Certified

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Finance, Accounting & Business Analytics
Organization: Gexa Energy, LP
Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies Please see our policy for more information.