Job Description

The role is responsible for customer engagement experience, ensuring successful execution and cross-team alignment to deliver AI-driven solutions.

Job Responsibilities

• Lead the design and delivery of AI-driven insights & recommendation that address real business challenges and create measurable value for enterprise clients.

• Partner closely with BPs, Commercial Data Ops, Commercial Data Analytics and Advanced Data Analytics teams to deeply understand business objectives, pain points, and workflows.

• Serve as a key bridge between business stakeholders and technical teams, ensuring solutions are aligned with business goals and can be effectively implemented.

• Drive the adoption of AI solutions by clearly articulating value, defining success metrics, and supporting change management within sales organizations.

Qualifications

• Bachelor’s degree or higher; preference will be given to candidates with majors in Marketing, Medicine, Business Administration, Data Science or related disciplines.

• 4~7 years of experience in the pharmaceutical industry, with strong exposure to business planning, performance insights or commercial operations.

• Proven ability to analyze data, define business insights, and translate them into actionable recommendations and solutions.

• Experience working with cross-functional teams, including business leaders, product managers, and technical teams. Excellent communication and stakeholder management skills, with the ability to influence decision-making at different organizational levels.

• Consulting, SFE, data science and Business Intelligence projects experience is a plus. Proven delivery of Data / AI products with hand-on experience preferred.

• Self-motivated, structured thinker with strong problem-solving skills and a results-oriented mindset.

Required Skills:

Artificial Intelligence Software, Business Data Analytics, Business Intelligence (BI), Commercial Analytics, Customer Engagement, Data Management, Data Modeling, Data Visualization, Measurement Analysis, Stakeholder Engagement

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

08/31/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.