Job Description

If you are looking to excel and make a difference, take a closer look at us…

Responsibilities

• Propose and implement MIS frameworks to provide senior management with monthly performance analytics and strategic insights.
• Utilize data to identify operational bottlenecks and develop analytical solutions to ensure the team meets internal KPIs and regulatory timelines.
• Lead departmental projects aimed at automation and digital transformation, specifically implementing RPA for manual processes.
• Drive the transition of manual restriction processes for KYC non-compliance into seamless, automated AMLCT workflows.
• Maintain a robust Quality Assurance (QA) framework to ensure all AML assessments and reviews maintain 100% adherence to Bank Negara Malaysia (BNM) standards.
• Oversee the AML Caller Team to ensure high-quality customer engagement during KYC refresh cycles and outreach.
• Lead and mentor a multidisciplinary team across MIS, QA, and specialized operational units to achieve high performance.
• Collaborate cross-functionally with peer managers to track staff productivity and provide data-driven recommendations for resource allocation and headcount sustainability.
• Coordinate and monitor compliance and operational risk assessments within the unit to mitigate potential gaps.
• Support departmental goals by fostering a culture of continuous improvement and digital adoption.
• Ensure all MIS reporting, QA processes, and KYC workflows align with BNM regulations and internal bank policies.

Jobholder Requirements

• Malaysian citizen.

Education/Qualification

• Bachelor’s Degree in Finance, Banking, Accounting, Mathematics, Science, or a related field.

Experience/Requirements

• Minimum 5 years of relevant experience in financial services, specifically within MIS, Analytics, or AML/KYC Operations.
• Proven track record in managing multidisciplinary teams and leading automation/RPA projects.
• Proficiency in performance tracking and advanced data analysis; familiarity with RPA tools and SQL/Data visualization tools is an advantage.
• Deep understanding of BNM AML/CFT guidelines and regulatory frameworks.
• Strong analytical thinking with the ability to translate complex data into operational strategy.
• Excellent interpersonal and communication skills to manage stakeholder expectations at different levels of the organization.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.