Manager, Alterations Trainer

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for a national Manager, Alterations Trainerwho willberesponsible forthe skills development of ouralterations team members across the U.S.This individualwill play a key roleinthe technicalskills assessments ofourAlterationists, the recruitment of new team members in partnership withPeople & Organization, animation ofthe learning path for the existing population and newcomers anddeveloping the knowledge and agilityof the teams inusing key digital tools.The Manager, Alterations Trainerrolerequiresstrong knowledge,expertiseand practical application abilityacrossalterations techniquesincluding specialized areas like leather, denim,knitwearand high-end pieces.The ability toconfidentlytransmitthese skillsacross variousexpertiselevels through formats including public speaking and one-on-one coaching is essentialforsuccess in this role.Thisrole will be focused on spending time with alterations team members in boutiques across the U.S., as well as in centralized learning environments.The Manager, Alterations Trainerwill collaborate closelywithand beguided by the strategy of the CHANEL & moi teamin order tostrengthen the CHANEL & moi commitment acrossReady-to-Wear services.

What impact you can create at CHANEL:

PEOPLE & RESOURCES:

• Assesses technical and Client relationships skillsacrossAlterationistpopulationto map the existingskill levels,identifygaps in head count and skill sets and determineappropriatelearningneedsanddevelopment solutions

• Partners withBoutique Management andP&Oteams in the recruitment process of the newAlterationists, specifically conducting skills evaluations

• Evaluates Boutique Workshopsefficiency, flows andtechnical equipment, machinesand working conditionsand coordinates ordering of anynecessary elements

• Develops theknowledge andagilitywith key digital tools includingACET(After Sales Client Experience Tool),Repair and Alteration AppandIFL(Inside Fashion Learning)among the relevant populations

LEARNING PATH & ANIMATION:

• Contributes tothebuilding and animation of the learning path, both for existing population and newcomers

• Transmits the savoir-faire and the rules to offer thePerfectFitto guarantee the respect of Creation and harmonize alteration services based on the Global recommendations

• Animates the technical training sessions and the follow-upwiththeAlterationistpopulation

• Co-animatesandeffectivelydeliversanyCHANEL & moiseminarsor training sessionsonrelevanttopics across tailoring techniquesand client relationships

• Partners withCHANEL & moi teamto help improvethe ClientExperience and Boutique alteration KPI’s

• Acts askey point of contact for the alteration savoir-faire at the Global level and for the Regional Alteration community, providingkey feedbacktocontinue to evolve the best learning path

• Partnerswith learning and product teams of each boutique to ensure the sharing and retention of knowledgeamongAlterationistsand FAs

• Completesthe Global learning path tocontinuouslydevelop own level of tailoringexpertiseand training skills

APPRENTICESHIPS:

• Collaborateswith the CHANEL & moi teamin thecreation of an apprenticeship program and theassessment and the recruitment of Apprentices.

• Forms andmaintainsstrong relationships with key schools.

• Contributes to the creation and execution of the Apprentice learning path and follow-up.

ALTERATIONS SCHOOL:

• Contributes to the creation of any potential Alterations school.

• Identifiesequipment needs and recommendation on architectural features.

• Identifiesthe need concerning tools and Couture material at the service of an optimized learning experience.

• Oversees the workshop organization and technical management.

• Collaborates on any recruitment as above.

You are energized by:

• The history and heritage of the House of CHANEL

• Motivatingandcoaching team members

• Building and fostering a team-focused culture

• Demonstrating your strongattention to detailandtechnical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.

• Building an exceptional Alterations service experience

• Public Speaking

What you will bring to the team:

The Manager, Alterations Trainerrole requiresanexpert fiitter level ofexpertiseand apassionforeffectivetransmissionof knowledge and skills

• Excellent understanding of the CHANEL style and allure

• Excellent mastery of sewing (tailoring andflou): at least 10 yearsofexperience in a tailoring or alteration workshop

• Mastery of morphologies, perfectfitand fitting ceremony

• Knowledge of the collections and ready-to-wear products

• Possess strong interpersonal communication skills

• Understanding of, and passion for client experience 

• Strong trainingandpresentationskills,andaneagernessto share knowledge

• Relational ease, openness, tact

• Autonomy, ability to plan and organize

• Basic PowerPoint and Excelskills

• Ability tolift20pounds,sit or stand for extended periods,andbend, reach andkneelperiodically

• Must be at ease and flexibleregardinglocal and international travel(up to30%travel, international and domestic)

Compensation:

• Theanticipatedbase salary range for this position is $145,000.00 through $150,000.00. Base salary is onecomponentof the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/orperks

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support,MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANEL is a private company whose values are grounded in creatingthe conditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for allWe believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer throughCHANELCommunity. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talentUS support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

FondationCHANEL:

• Since 2011,FondationCHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support,FondationCHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years.   

• For more information, please navigate to theFondationCHANEL website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANEL, Inc.benefitsandperksare dependent on eligibility and subject to modification by CHANEL at any time.