Manager Allied Health

Department

Outreach Administration Office

Entity

Aga Khan University Hospital, Nairobi

Location

Nairobi, Kenya

Introduction

Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 54 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to qualified medical officers, highly experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as radiology and sonography services. There is high expectation for staff to provide high quality professional services.

The position holder will provide strategic and operational leadership for allied health services across the Outreach Health Network, including Pharmacy, Laboratory, Radiology, Dental, and Optical services. The role is responsible for driving operational excellence, service growth, quality improvement, regulatory compliance, and clinical governance to ensure the delivery of safe, efficient, and patient-centred care. Working collaboratively with clinical, operational, and support teams, the incumbent will enhance service performance, optimize resource utilization, and contribute to the achievement of the organization's strategic and financial objectives.

Responsibilities:

• Provide strategic leadership in the planning, implementation, and continuous improvement of allied health and outpatient clinical services.

• Oversee the operational performance of clinics, ensuring efficient service delivery, optimal resource utilization, and achievement of key performance indicators.

• Lead quality assurance and patient safety initiatives to promote excellence in clinical care and enhance patient satisfaction.

• Ensure compliance with healthcare regulations, accreditation standards, organizational policies, and clinical best practices.

• Collaborate with clinical, operational, and support teams to improve workflows, strengthen service delivery, and enhance patient outcomes.

• Oversee Health Information Management Services (HIMS), including medical coding and central filing operations, ensuring accuracy, efficiency, and compliance.

• Monitor inventory management in collaboration with relevant departments to ensure uninterrupted availability of clinical supplies and equipment.

• Lead, coach, and develop multidisciplinary teams through effective recruitment, performance management, mentoring, and continuous professional development.

• Utilize data and performance metrics to evaluate service delivery, identify improvement opportunities, and support informed decision-making.

• Support departmental budgeting, cost optimization initiatives, and efficient utilization of resources.

Requirements:

• A Bachelor's degree in Pharmacy, Medical Laboratory Sciences, Radiology, or another allied health discipline, or a Bachelor's degree in a business-related field with relevant experience in allied health services.

• A master’s degree in healthcare administration, Business Administration, or a related field.

• A minimum of eight (8) years' experience in healthcare management, including at least three (3) years in a leadership role.