HK Express

Manager, Airport Services (Thailand)

HK Express  •  Kingdom of Thailand (Hybrid)  •  1 day ago
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Job Description

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.


Role Purpose

  • Manage all Thailand stations' performance according to the company standard and requirements;
  • Drive and review with Station-in-charge in all aspects of station performance, including OTP, guest experience, service provider performance, regulation compliance;
  • Monitor and ensure the airport operation performance complies with the company service level and standard;
  • Ensure all Ground Operations activities are adhered to the Company and regulatory policies and procedures;
  • Oversee all Ground Operations projects and development;
  • Coordinate with local regulators and authorities on behalf of the company;
  • Maintain the highest standard and on-time performance with continuous improvement;
  • Coordinate and represent HK Express Airways for service, quality, safety and security audits required by Headquarters or Local Aviation Authorities;
  • Report to headquarters timely if there are any changes in local governmental and aviation regulatory requirements;
  • Responsible for advising General Manager, Ground Services on operational quality, safety and security matters, to enable the General Manager, Ground Services, to achieve the company’s safety and security objectives.
  • Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix.
  • Responsible for carrying out crisis management and business continuity tasks stipulated in the company’s Business Resilience Manual and the department’s Business Continuity Plan(s).
  • Responsible for complying with the company's Safety Policy and other associated policies applicable to the position.
  • Responsible for reporting hazards and events concerning safety and security through the company’s safety reporting system.
  • Responsible for participating in and/or completing the safety, security or quality-related training as assigned by the company, within the specified timeframe.
  • On-call availability for emergencies and irregular operations, including weekends and holidays as required.


Qualifications

  • Degree holder or a qualification that demonstrates suitable experience in a related discipline;
  • Minimum 8 years of experience in the aviation industry, including 3 years of managerial experience;
  • Knowledge of all aspects of Ground Operations and IOSA requirements;
  • Excellent command of written and spoken Thai and English;
  • Advanced knowledge in Microsoft Office;
  • People manager with good communication skills and a fast decision maker;
  • Strong analytical and project management skills and sensitive to figures;


Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.
HK Express

About HK Express

Here at HK Express, we are built on a culture of respect, opportunity, innovation and travel. We are the pioneer and aspire to build Hong Kong’s own, true low-cost carrier. We try our best to understand what our customers need. We can relate to the joy of their every travel, their excitement to explore every city and the delight they share with their close ones.

Which is why we are dedicated to offer the greatest value to our customers and to make traveling both possible and accessible to everyone. We are committed to low fares, inflight safety and personalized journeys, offering a variety of choices to satisfy individual preferences.

Currently, we are covering 26+ destinations, operating with a fleet of 28 aircrafts, mostly targeting at exotic Asian cities. We are planning to expand our network in the year to come, flying beyond Japan, China, Thailand or Taiwan, bringing more people on board in the pursuit of adventures!

Industry
Aviation & Aerospace
Company Size
1,001-5,000 employees
Headquarters
, HK
Year Founded
Unknown
Website
hkexpress.com
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