Job Description

Key Responsibilities

AI Strategy & Implementation

• Lead the end-to-end delivery of AI initiatives within the product/pricing function
• Design and build AI agents using Copilot Studio, focusing on:
  • Document generation and automation
  • Intelligent document review and validation
  • Knowledge management and conversational AI (knowledge bots)
• Establish best practices for prompt design, workflow orchestration, and governance

AI Adoption & Scaling

• Drive citizen AI programs, enabling non-technical users to leverage AI tools effectively
• Identify, prioritize, and scale high-impact AI use cases across business units
• Act as a thought leader and internal evangelist for AI capabilities

Process Optimization

• Analyze and redesign business processes to improve efficiency through AI and automation
• Lead initiatives to streamline workflows and enhance operational effectiveness

Business & Strategic Analysis

• Conduct competitive analysis to support product strategy
• Translate analytical insights into actionable recommendations for senior stakeholders
• Support decision-making through data visualization and reporting

Collaboration & Leadership

• Work cross-functionally with IT, data, actuarial, and business teams
• Provide leadership and mentorship to team members and stakeholders
• Communicate complex AI and analytical concepts in a clear and business-relevant way

Required Skills and Experience:

Experiences:

• 8–12+ years of experience in data science, machine learning, AI engineering, or advanced analytics
• Hands-on experience in building and deploying AI/ML solutions in business environments
• Experience in insurance or financial services is highly preferred
• Proven track record of leading projects or teams in a matrix organization

Skills & Competencies:

• Strong understanding of:Machine learning and AI concepts (NLP, LLMs, automation) AI application development and deployment
• Experience with: Microsoft Copilot Studio, Power Platform, or similar AI tools. Data visualization tools (e.g., Power BI). Workflow automation and system integration
• Familiarity with prompt engineering and AI agent design is a strong advantage

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Hybrid