Job Description

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Manager, Business Solutions will be responsible for leading and managing large, complex, cross-functional enterprise initiatives and technology projects leveraging Agile, Scrum, and project management best practices.

The Manager, Business Solutions is responsible for the successful identification, qualification, design, and execution of innovative technology projects within Ryan practices. This individual, under the guidance of their aligned leader, will function as a critical junction point among clients, external resources, internal technology teams, and executive leadership.

This position requires a self-starting, creative problem solver with strong project management experience, hands-on software engineering expertise, and the ability to turn business ideas into scalable technology solutions. The ideal candidate will have experience building applications, integrating AI capabilities into enterprise workflows, and using large language models, including Claude or similar LLM platforms, to drive automation, insight generation, and decision-making.

Flawless client service and a positive attitude are critical to the success of this position. The ideal candidate will have a strong business process, tax and/or technology background, as well as a proven track record of successfully delivering leading-edge projects, contributing to strategic workstreams, and driving digital transformation initiatives to completion.

Duties and Responsibilities, aligned to Ryan’s Key Results:

People:

• Serves as a business partner to identify high-value transformative projects for assigned practices.
• Leads multiple digital transformation projects successfully as Lead Project Manager.
• Partners with cross-functional stakeholders and team members to effectively prioritize, plan, and organize the completion of project milestones and work while maintaining strong relationships with assigned practices.
• Demonstrates Ryan’s core values by creating a positive, accountable work environment for a growing, entrepreneurial team.
• Communicates timely; concise and engaging communications with stakeholders and leadership throughout the project lifecycle and at all levels of the organizations.
• Drives excellence by continuously soliciting feedback from internal clients and stakeholders.
• Designs and delivers effective Change Management plans to effectively communicate and educate end users.
• May require supervisory responsibility to include but not limited to managing projects, training employees, coaching, assigning work, and making sound business decisions while representing the Firm.

Client:

• Fosters relationships with internal and external stakeholders to secure commitment and drive project success.
• Manages customer relationships to ensure the highest quality of customer service is provided.
• Escalates and manages project issues and risks to the appropriate stakeholders with clarity, timeliness, and professionalism.
• Tracks progress and provides timely status reporting of milestones, dependencies, risks, and issues to initiative owners, key stakeholders, and leadership.
• Oversees all scoping, planning and execution, and managing activities to ensure on-time delivery, within budget and meets or exceeds expectations.

Value:

• Responsible for the execution of a portfolio of greenfield projects, ensuring expectations for scope, schedule, and budget are met.
• Supports and guide the analysis of tax data requirements to include, but not limited to: client information systems in complex projects, while ensuring best practices are applied to minimizing the impact to our clients and their IT organizations.
• Develops and provides education and coaching to elevate project management knowledge, skills, tools, and techniques to meet project requirements.
• Evaluates business processes proactively to identify and execute improvements leading to quantifiable savings to the Firm.
• Develops appropriate training and communication plans/content to project stakeholders.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree or Master’s degree in business management, tax, computer science, information systems, engineering, or a related field preferred.
• Minimum of 5 years of hands-on software engineering or application development experience.
• Minimum of 5 years of experience in implementation, consulting, technology project management, business solutions, or digital transformation, with a progressive record of successful delivery of complex solutions, systems, or services.
• Experience building, deploying, or managing enterprise applications, automation solutions, or AI-enabled business tools is strongly preferred.
• Experience using large language models, including Claude or similar LLM platforms, to support business process automation, application development, workflow optimization, knowledge management, analytics, or decision support.

Key Experiences:

• Proven track record of managing and delivering multiple successful enterprise-grade projects with tight deadlines.
• Led and participated in successful business process automation projects.
• Ability to determine and deploy best methodology for the scale and requirements of the application.
• Exposure to modern enterprise applications, and their interfaces (APIs and GUIs).
• Demonstrated experience in the development or deployment of one or more enterprise software applications is an advantage .
• Exposure to low-code Business Process Management (BPM) solutions and their interaction with RPA is a strong differentiator.
• Exposure to Continuous Integration/Continuous Delivery, Agile Scrum, and DevOps methods.
• Knowledge of tax, compliance, or accounting processes and applications is a strong differentiator
• Five years or more of implementation, consulting, or technology project management.
• Lean or Six Sigma certifications and experience preferred.
• Demonstrates leadership engagement and influencing skills.
• Manages multiple concurrent projects in a cross-functional organization and excels in a dynamic and collaborative environment supporting high-growth and fast-paced business units.
• Ability to coach teams to quickly identify core issues and determine solutions while creating structure around ambiguity.
• Strong drive for results and continuous improvement.
• Outstanding organizational, communication, and interpersonal skills.
• Experience integrating LLMs and AI capabilities into enterprise applications and analytics workflows to enhance automation, insight generation, and decision-making in a scalable and governed manner.
• Strong experience with Alteryx, including establishing governance frameworks, promoting best practices, and ensuring scalable, secure platform adoption.

Computer Skills:

To perform this job successfully, an individual must be proficient in Microsoft® Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research. Fluency in at least one programming language, scripting language, or automation platform is highly desired. Experience with one or more database platform is also a strong indicator for success in the role.

Certificates and Licenses:

• PMP Project Management Professional Certification (preferred)
• CSM Certified ScrumMaster (preferred)
• PMI-ACP Agile Certified Practitioner (preferred)
• Six Sigma Green Belt (preferred)
• Valid driver’s license (required)

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.
• Position requires regular interaction with employees and vendors both in person and via e-mail and telephone.
• Travel requirement approximately 30-50%.

Compensation Pay Transparency:

• For certain California based roles, the base salary hiring range for this position is $126,000.00 - $171,050.00
• For other California based roles, the base salary hiring range for this position is $115,500.00 - $156,750.00
• For Colorado based roles, the base salary hiring range for this position is $110,500.00 - $149,600.00
• For Illinois based roles, the base salary hiring range for this position is $115,500.00 - $156,750.00
• For other Illinois based roles, the base salary hiring range for this position is $110,500.00 - $149,600.00
• For Maryland based roles, the base salary hiring range for this position is $110,500.00 - $149,600.00
• For Massachusetts based roles, the base salary hiring range for this position is $115,500.00 - $156,750.00
• For other Massachusetts based roles, the base salary hiring range for this position is $110,500.00 - $149,600.00
• For New Jersey based roles, the base salary hiring range for this position is $126,000.00 - $171,050.00
• For New York based roles, the base salary hiring range for this position is $126,000.00 - $171,050.00
• For other New York based roles, the base salary hiring range for this position is $105,000.00 - $142,450.00
• For Washington based roles, the base salary hiring range for this position is $115,500.00 - $156,750.00

Equal Opportunity Employer: disability/veteran

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