Key responsibilities

Support AI adoption

• Support delivery of the AI enablement roadmap for Change & Delivery and the CoE.

• Work with teams to identify practical AI opportunities across planning, reporting, communications, stakeholder engagement, content development, insights and process improvement.

• Help convert ideas into simple use cases, guidance, training and adoption activities.

• Support rollout of AI-enabled tools, practices and ways of working.

Build capability and confidence

• Assess capability needs and adoption barriers across teams.

• Deliver coaching, training, demonstrations and practical support.

• Develop user-friendly guides, FAQs, templates, playbooks and examples.

• Support communities of practice, learning sessions and feedback forums.

• Help teams use AI safely, confidently and in line with organisational expectations.

Execute and improve

• Coordinate workshops, training sessions, pilots and implementation activities.

• Track adoption, feedback, issues and benefits.

• Identify barriers and work with the Chapter Lead and stakeholders to resolve them.

• Contribute to continuous improvement of the AI enablement approach.

Engage stakeholders

• Build strong relationships withinChange & Delivery, CoE and business stakeholders.

• Act as a practical support partner for teams adopting AI.

• Communicate AI concepts in a simple, accessible and relevant way.

• Collaborate with technology, data, risk and governance partners as needed.

Key outcomes

• Practical AI use cases are identified, tested and supported.

• Teams have clear tools, guidance, training and coaching.

• AI confidence and proficiency increases across Change & Delivery and the CoE.

• AI is embedded into everyday ways of working responsibly and sustainably.

• Feedback and adoption insights are captured and used to improve the approach.

Skills and experience

• Experience in change, delivery, transformation, learning, capability uplift, business improvement or enablement.

• Practical understanding of AI tools, generative AI and business use cases.

• Experience supporting training, coaching, adoption or capability-building initiatives.

• Strong communication, facilitation and stakeholder management skills.

• Ability to simplify complex concepts into practical guidance.

• Strong planning, coordination and execution skills.

• Comfort working with ambiguity, testing new approaches and learning quickly.

• Understanding of responsible AI, risk and governance is desirable.