Closing Date (MM/DD/YYYY):
07/01/2026
Worker Type:
Permanent
Language(s) Required:
English
Term Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$122,940 - $166,330
Why FCC?
At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.
Here’s what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
`
How you’ll make an impact
Step into a senior leadership role where you’ll guide leaders and strengthen collaboration between customer service and relationship management (RM) teams across Western Canada. In this role, you’ll lead a team of Managers of Customer Service (MCS), supporting a broader network of employees who deliver consistent, high-quality service to customers and relationship teams.
You’ll play a key role in strengthening the MCS → RMA model by creating clarity, improving execution and building a scalable approach to service delivery. Working closely with partners across FCC, you’ll use data, field insight and strong collaboration to improve outcomes, strengthen relationships and support a consistent customer experience.
If you’re a confident leader who develops others, communicates clearly and turns strategy into action, this is an opportunity to make a meaningful impact.
What you’ll do
Lead, coach and support managers and customer service across Western Canada
Build strong leaders who create clarity, manage ambiguity and make sound decisions
Coach leaders to strengthen customer relationships and reinforce relationship management practices
Set clear expectations for performance, service delivery and evidence-based outcomes
Clarify roles, handoffs and shared accountability between RM and RMA teams
Standardize practices and scale effective approaches across regions
Improve processes, tools and training aligned to FCC strategy
Partner across technology, HR, lending policy, fulfillment and operations teams
Identify challenges, raise risks and recommend practical solutions
Balance quality, compliance, capacity and customer outcomes in decision-making
Encourage adoption of value-added services such as online services, AgExpert and transition financing
What you’ll bring to the team
Required qualifications:
A degree in business administration, finance or a related field
Experience leading leaders and developing high-performing teams
Experience in operations, service delivery, portfolio management or customer-facing environments
Strong leadership capability with a focus on coaching, performance management and team development
Ability to use data, metrics and field insight to improve performance and outcomes
Strong communication skills with the ability to create clarity and influence decisions
Ability to lead through change, adapt quickly and manage ambiguity
Preferred qualifications:
Experience leading geographically dispersed teams
Experience improving operational models or service delivery approaches
Experience leading teams through change initiatives
Knowledge of agriculture, agribusiness or financial services
Experience supporting or enabling value-added services such as online services, AgExpert or transition financing
Not sure you meet every requirement? We encourage you to apply anyway.
You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.
FCC is a federal Crown corporation that is 100% invested in Canadian agriculture and food. With 100 offices across the country (and our headquarters in Regina), we’ve built a culture of teamwork, leadership and respect.
We offer financing, insurance, software, learning programs, and other business services to producers, agribusiness owners and agri-food entrepreneurs across the country.
FCC is one of Canada’s best employers. Here, diverse people pull together to achieve challenging and rewarding goals. Learn and grow in an environment of acceptance and accountability. We want our employees to succeed, and our culture helps them do it.
