Job Description

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Our solutions deliver value to American Express' Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.

The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Manager, Product Management will own product delivery within the Agentic Commerce portfolio. Reporting to the Director, Agentic Commerce Solutions, this colleague will partner across Technology and cross-functional teams to translate product strategy into execution, drive delivery of roadmap initiatives, and contribute to the evolution of our Agentic Commerce capabilities.

• Own the execution and delivery of assigned Agentic Commerce product features (e.g., tokenization, identity, intent capture) with thorough collaboration and documentation.
• Use customer insights, market trends, and data to recommend product enhancements and prioritize investments.
• Translate product strategy into detailed requirements, user stories, functional specifications, and acceptance criteria.
• Drive cross-functional alignment across Risk, Strategy, GTM, Architecture, Operations, Legal, and Compliance to deliver scalable product solutions.
• Partner closely with Technology to prioritize work, remove delivery blockers, and ensure successful execution against milestones.
• Communicate product status, risks, dependencies, and recommendations to leadership and stakeholders.
• Define success metrics, monitor product performance, and identify opportunities for continuous improvement.
• Support governance activities and represent the product team in internal and external working groups as appropriate.

• 3-5 years of experience in product management within payments or digital commerce, with exposure to tokenization, authentication, or digital wallets.

• Foundational understanding of payments ecosystems, APIs, and/or digital commerce platforms.

• Experience translating business requirements into product or technical specifications.

• Strong analytical and problem-solving skills, with attention to detail.

• Ability to work collaboratively in a cross-functional, matrixed environment.

• Effective communication skills, with the ability to clearly document requirements and insights.

• Familiarity with Agile development methodologies and tools (e.g., Jira, Confluence.)

• Interest in evolving industry standards and protocols (e.g., EMVCo, agentic commerce frameworks.)

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.