We are seeking a dynamic, strategic, and collaborative Product Manager, Agent Experience to join our Sales Experience team. This full-time role will be instrumental in harnessing Voice of Agent (VoA) feedback, behavioral data, and operational insights to design, prioritize and drive initiatives that deepen agency relationships and grow Mercury's share of each independent agency's book of business over time.
The successful candidate will possess relationship building skills, project and program management experience, and a passion for elevating the agent experience across the independent agent lifecycle. As a Product Manager, you will work independently and collaborate closely with cross-functional teams including Sales, Experience, Product, Technology, and Underwriting. You will be responsible for turning the agent experience insights you collect from a wide variety of sources into prioritized, measurable initiatives that increase agent consideration, engagement, and production with Mercury.
The ideal candidate is a highly analytical and collaborative professional with a proven ability to synthesize agent feedback and sales/operational data into actionable business initiatives and is accountable for driving the downstream business impact of those initiatives (e.g., quote volume, share of book, retention, production growth). They bring meaningful experience in the Property and Casualty (P+C) insurance industry — either on the carrier side or at a large independent agency — along with a strong background of understanding and resolving customer/agent experience challenges through cross-functional initiatives. This individual demonstrates curiosity, executive influence, and previous success at translating experience improvement opportunities into recommendations and actions that resonate with audiences at all levels of an organization.
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows:
$101,167 to $204,439 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$91,970 to $185,853 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$82,773 to $167,268 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
In CA: Typical hiring range is $137,523 to $168,083
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Under limited supervision:
Preferred: Master's degree or MBA
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
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Learn more about us here: https://www.mercuryinsurance.com/about/careers
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
USD $101,167.00 - USD $204,439.00 /Yr.
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We are an award-winning company, and we owe that to our amazing team!
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Mercury was founded in 1961 by George Joseph, Mercury’s Founder and Chairman. Back in the 50s, everyone paid the same rate, regardless of their driving record. Joseph decided he could create a new system by developing an insurance company that used different factors to create fair and equitable rates for a variety of drivers.
“We called our company Mercury, because I wanted us to be fast and nimble, just like the Roman God of business and merchants,” says Joseph. “He was also responsible for delivering good news to people on Earth, which is exactly what we do for Mercury customers every day.”
We, Mercury Insurance (NYSE-MCY), are a leading independent broker and agency writer of automobile insurance in California and one of the fastest growing automobile insurers in the nation. We were ranked as the fourth largest private passenger automobile insurer in California, with over $4.5 billion in total assets, 4,500 team members, and 8,000 independent agents.
We started by providing comprehensive coverage options for auto and expanded our offerings into home, condo, renters, and business insurance, as well as mechanical protection. We operate through a network of local, independent agents in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.
