Job Description

Job Responsibilities

Main Responsibilities

• Manage and grow relationships within WCA and other global freight forwarder networks.
• Represent the company at international agent conferences and networking events.
• Promote the company as a preferred destination / origin agent for inbound, outbound, and cross-trade business.
• Identify, evaluate, and onboard new strategic overseas agents aligned with trade lane strategy.
• Generate and develop agency-driven sales opportunities and follow up on RFQs and enquiries.
• Drive balanced, two-way cargo flows and manage trade lane performance.
• Work with pricing and operations teams to ensure competitive yet sustainable rate structures.
• Ensure compliance with global agent network rules, payment protection policies, and dispute protocols.
• Act as key escalation point for agent service, commercial, and dispute-related issues.

Leadership Responsibilities

• Provide guidance to internal teams on handling agency and network-driven business.
• Set clear expectations with agents on service levels, responsiveness, and commercial discipline.
• Contribute to management discussions on global network and alliance strategy.

Job Requirements

Qualification & Experience Requirements

• 8–12 years of experience in freight forwarding with direct exposure to agency or network sales.
• Hands-on experience working with WCA or similar global forwarder alliances preferred.
• Strong understanding of trade lane development and agent-driven cargo models.
• Diploma or Degree in Logistics, Supply Chain, Business, or related discipline preferred.
• Strong relationship-builder with cross-cultural communication skills.
• Commercially disciplined and results-oriented.
• Proactive, structured, and self-driven.
• Comfortable working across time zones.
• Strong commercial awareness in freight forwarding pricing and yield management.
• Excellent negotiation and networking skills.
• Strong coordination skills across sales, operations, and finance.