Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 8 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 8 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience in technical leadership, including experience leading business transformation initiatives.
  

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
  
• Experience in coding and system design with one or more programming languages (e.g., Java, C/C++, Python).
• Experience in technical troubleshooting, and managing internal/external partners or customers.
• Effective project management, people management, leadership, and problem solving skills, with the ability to formulate data-driven proposals.
• Excellent written and verbal business communication skills.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Responsibilities

• Lead a team of customer and partner solutions engineers focusing on team culture, talent strategy, and skills development to deliver scaled technical solutions aligned to Google Ads Product priorities to customers globally.
• Deliver the strategic outlook for the organization, work with sales teams, product leads, and cross-functional teams to ensure strategic alignment with customer needs and coordinated execution for key priorities.
• Provide thought leadership and develop new AI solution offerings for the team as aligned with organizational goals of product and enablement organizations to maximize output and impact.
• Lead the change management on initiatives that drive greater automation, integration with AI and higher efficiency of complex, multifaceted workflows and processes, for both Google and our customers.