At Mercer, our purpose is to make a positive difference in people’s lives by helping advance their health, wealth, and careers. Mercer is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

Mercer Global Operations and Technology is seeking bilingual candidates based in Mexico City for the following full-time hybrid position:

Manager, Administrative Assistant Team

What can you expect?

• You will manage a regional team which includes Lead Administrative Assistants and a team of administrative assistants

• You will coach and develop Assistant Managers and Managers to effectively manage their own teams

• You will oversee development and performance management of the administrative assistant team, including assistance with setting individual annual performance goals and training selection, responsibility for mid- and end-year reviews, coaching to help team achieve goals, develop skills or improve performance, and managing performance issues

• This hybrid position requires in-office presence 3 days a week

What is in it for you?

• A global company with a strong brand and strong results to match

• A culture of collaboration, and valued partnership with the business

• Competitive pay and full benefits

We will count on you to:

• Manage a team of Lead Administrative Assistants and administrative assistants

• Work closely with the region leader, local office leadership, and HR to address management or team-related issues

• Lead complex initiatives on behalf of the regional and/or global team

• Be a change ambassador and work with teams to adapt to changes by ensuring they have the right information, training, and support, with the end goal of implementing new firm initiatives or function process changes

What you need to have:

• A minimum of 10 years of total experience, with at least 5 years' experience working in a management position (you should be a strong people manager capable of recruiting, training, coaching and motivating talent)

• Must be bilingual (Spanish/English), with fluency in written and verbal English

• Advanced experience with Microsoft Office suite, including Word, Outlook, Excel and PowerPoint

• Proficient with data analysis and reporting

• Bachelors’ degree/diploma in any field or equivalent experience

• Extensive knowledge of strategic planning, headcount management, budget management, process standardization, project management, group facilitation and management of large groups of people

• Must have legal authorization to work in Mexico on a permanent basis without the need for sponsorship now or in the future

What makes you stand out:

• Prefer experience in management consultancy or similar professional services industry

• Creative, methodical, organized with excellent attention to detail, flexible attitude; embraces change, hard-working, and results-driven

Please submit resume in English