Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Manage a team of L2 production support to below systems ETL-SL, ETL-CA, ETL-ACT, EMS
• Ensure end-to-end stability, reliability, and timely delivery of ETL BAU operations across all ETL modules and data pipelines, ensuring seamless data processing and availability for business consumption.
• Single point of contact for operational for all related incidents and stakeholder communication.
• L1 support Coach

Operational Ownership & Delivery:

• Own end-to-end ETL BAU operations, ensuring batch stability, data availability, and SLA adherence.
• Oversee execution and monitoring of Autosys batch jobs, ETL workflows, and data pipelines.
• Ensure data accuracy, completeness, reconciliation, and timely delivery for downstream business consumption.
• Proactively identify potential risks and operational weaknesses to prevent service disruption.

Incident Management & Decision Making:

• Acts as single of point for ETL production issues, including high-severity and cross-system incidents.
• Perform impact assessment and determine recovery strategies (reruns, workarounds, data correction).
• Serve as escalation point for complex issues beyond L1/L2 support.
• Oversee troubleshooting activities, ensuring accurate root cause identification and effective resolution approach.
• Conduct deep-dive investigations using SQL (T‑SQL / PL/pgSQL) to validate, trace, and correct data issues.
• Analyse end-to-end data flows and system dependencies to accurately identify root causes.
• Lead Root Cause Analysis (RCA) and ensure implementation of preventive and corrective actions.

Team Leadership & Oversight:

• Drive functional guidance and oversight to L2 ETL support team members.
• Review analysis, resolutions, and corrective actions to ensure quality and accuracy.
• Lead workload distribution and ensure adequate coverage during critical cycles (e.g., month-end, year-end).
• Act as a subject matter reference for complex troubleshooting and operational decisions.

Stakeholder & Communication Management:

• Act as single point of operational contact for business users and internal stakeholders on ETL-related matters.
• Provide clear, timely, and structured communication during incidents and service disruptions.
• Collaborate closely with Infrastructure, AIA Group teams, and cross-functional partners to resolve issues efficiently.
• Coordinate with external vendors and third-party providers for issue resolution and system recovery.
• Support internal and external audits by providing accurate operational evidence and responses.

Process Governance & Continuous Improvement:

• Ensure ETL operational activities comply with security, audit, and IT governance standards.
• Identify process gaps and drive continuous improvement initiatives, including automation and monitoring enhancements.
• Maintain, enhance, and enforce operational documentation such as SOPs, runbooks, and knowledge bases.
• Lead the ownership for DR drills, validation activities, and recovery assurance processes.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.