Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal responsibilities

• Assist the Head of Acquisition, Cobrand in driving the product level P&L and deliver KPIs achieving mixture of performance matrix in terms of the net interest income, net fee income, contra revenue (tactical and BAU), operating expenses (direct and indirect), card base, new cards, spending and receivable.
• Propose and implement product and marketing initiatives to increase customer base and receivable market shares, build habitual card usage, enhance branding awareness and grow customer base.
• Analyze and understand the market and customers, determine customer segment requirements, and provide differentiated products / campaigns to increase revenue and profitability.
• Plan, develop and execute initiatives (acquisition, usage and customer cycle) to attract new customers as well as increasing spending and loyalty of existing portfolios.
• Develop and maintain relationships with cobrand partners and leverage strategic cobrand partners’ resources and businesses to develop sustainable and impactful initiatives.
• Apply latest technology to gain competitiveness edges for card products.
• Work closely with relevant parties in executing and delivering the new product development efforts to support the product strategy
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures and measures and to mitigate the risks.

Requirements

• University degree or a relevant experience
• Over 8 years of working experience with at least 3 years managerial experience in the credit card business with broad business and social networks
• Solid experience in managing cobrand and portfolio management for credit card business with good sense of the card technologies and trends
• Excellent relationship management, communication, presentation, and interpersonal skills
• Proactive, creative, customer focused, positive team player and independent
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

RBW

You’ll achieve more when you join Hang Seng Bank Limited.


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited