Department Revenue Cycle, Performance & Partnerships

Reports To: Senior Manager, Market Revenue Cycle

Receives Direction From: Senior Manager, Market Revenue Cycle, and Vice President, Revenue Cycle Performance & Partnerships

Direct Reports: Yes, Accounts Receivable Specialists, Accounts Receivable Team Leads

Entity: Access Clinical Partners, LLC dba GoHealth Urgent Care

FLSA Status: Exempt

Work Location: Remote

The Manager, Accounts Receivable leads and develops a team responsible for end‑to‑end Accounts Receivable and billing operations, ensuring timely and accurate reimbursement while meeting key performance metrics. This role drives operational excellence through team member development, policy implementation, audit oversight, and cross‑functional collaboration, while maintaining high standards of customer service, compliance, and patient‑center communication.

Qualifications

Education Required:

• High School Diploma or GED

Work Experience Required:

• 5+ years of Healthcare Revenue Cycle experience
• 3+ years of progressive leadership experience

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• Bachelor’s degree in business administration or related field

Knowledge, Skills, and Abilities

• This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Strong leadership, judgment, and interpersonal skills with the ability to collaborate effectively across departments.
• Comprehensive knowledge of healthcare Accounts Receivable and revenue cycle processes.
• Excellent communication, organizational, and customer service skills, including professional phone etiquette.
• Strong attention to detail with demonstrated problem-solving and decision-making abilities.
• Ability to maintain patient confidentiality and handle sensitive information appropriately.
• Solid understanding of practice management systems; experience with Hospital EMR systems (Epic and/or eClinicalWorks preferred).
• Ability to communicate clearly with patients regarding medical, financial, and policy-related matters.
• Ability to calculate patient responsibility, including deductibles and co-insurance, and interpret Explanation of Benefits (EOBs).
• Solid understanding of medical terminology, Current Procedural Terminology (CPT) and International Classification of Diseases (ICD) coding.
• Ability to manage service issues professionally and follow through to resolution.
• Ability to remain flexible, focused, and productive in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Essential Duties and Responsibilities

• Provide daily communication and direction to direct reports and team leaders, including updates related to payors, center additions, new market initiatives, and work assignments.
• Maintain a high level of customer service when working with Accounts Receivable Specialists, payors, and centers.
• With support from the Senior Manager, Market Revenue Cycle, participate in interviewing, hiring, onboarding, and performance reviews of team members.
• Implement and maintain audits to ensure team efficiency, accuracy, and thoroughness in managing outstanding Account Receivable accounts.
• Monitor, analyze, and report key performance metrics, including but not limited to days outstanding, accounts receivable over 90 days, and collections performance.
• Provide ongoing training, coaching, and development opportunities for staff to support continuous improvement.
• Establish, implement, and maintain Accounts Receivable departmental policies in collaboration with the Senior Manager, Market Revenue Cycle.
• Track, document, and analyze department productivity, making process improvements as needed to meet or exceed departmental goals.
• Motivate, engage, and support team members to drive accountability, performance, and professional growth.

GoHealth Core Values

GoHealth’s Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

GoHealth Leadership Principles

GoHealth’s Leadership Principles, listed below, are essential functions for this position:

• Create Shared Purpose Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver.
• Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow.
• Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up.

Physical Requirements

• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 10lbs lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.
• Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed. Up to 10% of travel may be required.

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Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.