Job Description

The Operations Manager, Accounts Receivable Collections position will oversee a team of eight or more employees responsible for clearing aged receivables through research, analysis, payment application, audit resolution, and third-party vendor management. This position will lead the overall day to day collection process including data analytics/KPI’s, reporting, escalations, and collaboration with the team as well as other internal departments to increase process efficiencies. This will be a hands-on role and will require the manager to perform collector functions as needed.

Responsibilities

Oversee Accounts Receivable Collections team.

· Serve as escalation point for issues that impact high profile agents, customers, and internal business units.

· Perform collector functions as needed to ensure goal attainment.

· Build a continuous improvement mindset across the team and help identify opportunities for efficiency.

· Establish, manage, and communicate both individual and team departmental goals

· Model behavior and coach, mentor, motivate and hold each individual accountable.

· Develop and evolve one on one meetings with each individual creating two-way communication.

· Develop ongoing training program for new hires.

· Partner with IT to resolve issues and enhance system support.

Qualifications

Qualifications

· Bachelor’s degree or equivalent.

· 5+ years of progressive management experience in a production environment.

· Insurance/Banking/Financial industry experience preferred.

· Excellent computer skills and highly proficient in Excel, Word, PowerPoint, Visio, and Outlook.

· Collaborative management style.

· Outstanding communication and people skills.

· Exceptional organizational and time management skills.

· Experienced in coaching, mentoring, motivating, and providing constructive feedback.

· Experience in setting and meeting ambitious goals in a challenging/fast paced environment.

· Experience in automation and analyzing/summarizing large data sets.

· Success in documenting workflows and processes.

· Light travel possible, but not probable

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time

The expected salary range for this role is $76,600k-$85,000k

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.