Job Description

The Manager of Accounting Operations is responsible for overseeing the organization’s AR and AP operations to ensure accuracy, timeliness, and compliance with internal policies and external regulations. This role manages daily transaction processing, supervises staff, drives process improvements, and ensures strong internal controls over cash flow, vendor payments, and customer collections. The manager will collaborate closely with cross-functional teams to optimize working capital, improve efficiency, and support the organization’s overall financial health.

Key Responsibilities & Duties:

• Lead and manage the Accounts Receivable (AR) and Accounts Payable (AP) teams, ensuring accurate and timely processing of invoices, payments, and collections.
• Develop, implement, and maintain policies and procedures that improve the efficiency, accuracy, and internal controls of AR and AP processes.
• Identify and implement process improvement opportunities, automation initiatives, and best practices in AR and AP functions.
• Design, automate, and optimize accounting processes to meet the needs of a dynamic organization.
• Oversee customer billing, collections, credit management, and dispute resolutions.
• Manage vendor relationships and payment terms, ensuring timely and accurate payments while optimizing cash management.
• Review and approve AR and AP related journal entries.
• Review account reconciliations for AR and AP subledgers to the general ledger.
• Ensure compliance with GAAP and company policies.
• Generate and review AR/AP reports and metrics for management to support decision-making.
• Provide leadership, coaching, and development to team members to build capability and engagement.
• Collaborate with auditors (external and internal) by preparing required schedules and supporting documentation.
• Work with other departments on a wide range of organizational objectives, including Travel, E&IT, and GDS teams.
• Perform ad hoc and special projects as required.

Required Knowledge, Skills, and Abilities (KSAs):

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Detail-oriented with high level of accuracy.
• Strong problem-solving and critical-thinking abilities.
• Excellent communication skills, both written and verbal.
• Strong people management skills with conflict mitigation and coaching abilities.
• Able to work independently; demonstrates good personal judgment.
• Commitment to integrity, compliance, and confidentiality.
• Strong knowledge of accounting system design and internal control environment.
• Ability to work under pressure while prioritizing tasks and meeting deadlines.
• Ability to effectively present information and respond to questions from executives, managers, colleagues, associates, and other ICANN staff.
• Learning agility, intellectual curiosity, and adaptability in assuming new responsibilities and handling unfamiliar material.

Education and Experience Requirements:

• Bachelor’s Degree in Accounting, Finance, or related field required; CPA or CMA preferred.
• Knowledge of GAAP and financial systems best practices.
• 8+ years of progressive accounting/finance experience with at least 2 years in a supervisory or management role.
• Strong knowledge of accounts receivable, accounts payable, and general accounting principles.
• Experience with ERP systems (e.g., Oracle, SAP, NetSuite) and strong proficiency in Microsoft Excel.

Language:

• Fluency, both written and spoken, in English is required.
• ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.

Working Conditions & Physical Requirements:

• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit.
• The employee is frequently required to talk or hear; use hands and arms to reach, handle, or feel.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• The employee may occasionally lift and/or move up to 25 pounds.