Job Description

Manager Academic Support, UNSW Canberra

Employment type: Fixed-term contract, full-time (35 hours)
Duration: 6 months (with possibility of extension)

Remuneration: Level 9 from $153,933 + leave loading + 17% super
Location UNSW Canberra, ADFA Campus

Work rights required: Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

About UNSW Canberra
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters:
The Manager, Education Support is an exciting role, leading the Learning and Teaching Group in the provision of educational development, design, innovation, insights, academic support and psychology and wellness services.

The role manages a broad range of outputs and capabilities, making it suitable for someone who loves a fast paced and fluid environment where new and exciting initiatives and challenges are the norm.

The role sits within the Student Life and Experience Portfolio and currently has up to 15 direct reports. The Manager is responsible for delivering strategic initiatives under the direction of the Head of Student Life and Experience, working closely with the Faculty Associate Dean (Education) and other key stakeholders.

Accountabilities:

• Provide leadership to the Learning and Teaching Group team, building a safe and supportive culture and promoting an environment of improvement, innovation and exploration to drive educational quality and student experience.
• Develop and maintain strong relationships with key internal and external stakeholders.
• Ensure staff are knowledgeable and possess appropriate capabilities to deliver Faculty educational expectations and support in line with a Group of Eight university.
• Undertake analysis and prepare reports, presentations, business cases and other documents to provide high-level advice and evidence-based recommendations on a range of strategic and operational education support matters.
• Manage projects, initiatives and grants sitting within the Student Life and Experience Portfolio, using available resources to ensure expectations are met on time and within budget.
• Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

Who You Are (skills and experience):

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• High level leadership, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders and teams.
• Excellent interpersonal, written and verbal communication skills, with a high level of attention to detail for deliverables produced.
• Significant experience in developing, delivering and continually improving processes and systems, including project management and change management processes.
• Competency working with a range of information, technology and education systems in a tertiary setting including learning, student and people management systems.
• Extensive operational management skills including planning, priority setting, and staff management, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines using judgement and initiative.

Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Flexible working options (work from home, flexible hours etc)
• Additional three days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

You can learn more about our Benefits and Culture at Lifestyle & Benefits UNSW

Eligibility:

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

The University reserves the right not to proceed with any appointment.

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

How to Apply:

Make each day matter with a meaningful career at UNSW. Submit your application online before Monday 31st August 2026 at 11:30pm, including your CV and a 1–2-page cover letter addressing the required skills and experience outlined in the position description. In order to view the position description, please ensure that you allow pop-ups for https://www.jobs.unsw.edu.au

Get in Touch:

For role-related queries please contact:
Marty Jones - Head of Student Life & Experience
martyn.jones@unsw.edu.au

For recruitment process-related queries please contact:
Holly Whale – Talent Acquisition Partner
h.whale@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed.

Find out more about the lifestyle and benefits when working with UNSW

For further information about UNSW Canberra, please visit: UNSW Canberra
For further information on living in Canberra, please visit: Living in Canberra

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.