Job Description
The Loan Operations Service Manager is responsible for overseeing and optimizing Pinnacle's loan processing and servicing functions. This role leads the loan operations team, ensuring the accurate and timely management of loan documentation, compliance with regulatory requirements, and efficient workflow. The manager collaborates with cross-functional teams to resolve issues, implement process improvements, and deliver exceptional service to clients and internal stakeholders.
Job Duties and Responsibilities:
- Lead and manage the loan operations team, including recruitment, training, and performance management; oversee the processing and review of loan documentation for accuracy and completeness; ensure compliance with internal policies and external regulatory requirements; monitor and report on loan operations performance metrics; collaborate with underwriting, servicing, and other departments to optimize workflow; identify and implement process improvements to enhance efficiency and accuracy; resolve complex issues related to loan processing and servicing; maintain accurate records and documentation; support audits and quality assurance initiatives; provide guidance and mentorship to team members; stay current with industry trends, technologies, and regulatory changes.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Qualifications
Minimum Education: Bachelor's degree in Business Administration, Finance, or related field;
Minimum Experience: minimum of 10 years of experience in loan operations, processing, or related roles, with at least 3 years in a supervisory or managerial capacity;
Required Knowledge, Skills & Abilities: strong knowledge of loan documentation, processing, and regulatory requirements; proven leadership and team management skills; excellent analytical, problem-solving, and decision-making abilities; outstanding communication and interpersonal skills; proficiency with loan management software and systems; ability to work collaboratively with internal and external stakeholders; professional certification (e.g., Certified Loan Specialist) preferred.
