Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Process Overview*

The Chief Financial Officer (CFO) Group is responsible for the overall financial management of our company. This includes accounting, financial and regulatory reporting, balance sheet management, financial planning and analysis, treasury, investor relations, corporate investments and tax

Global Corporate & Investment Banking (GCIB) , Global Markets (GM), International Finance & Corporate Treasury strives to be a valued business partner to the company's trading, corporate, institutional & banking businesses and is responsible for funding the balance sheet, maintaining strong capital and liquidity positions, managing interest rate risk and overseeing company’s relationship with external stakeholders.

Our priority is to operate a series of key control processes to ensure the integrity of the group's financial results. Then we build on these activities to offer performance insight to business leaders.

Job Description*

Business Support manager is responsible for supporting day-to-day operations across GM, GCIB & International Finance and Treasury and driving execution of effective governance, technology enablement, policy adherence, and continuous improvement.

We are seeking a highly motivated Business Support Manager to support the COO organization in executing key business management and transformation priorities. The role will partner with GBS control & support functions like Finance, Technology, Operations, Risk, and Compliance stakeholders to drive governance routines, technology adoption and ensure there are no KRI or KPI breaches. The role is instrumental in ensuring we remain compliant with all the policy and guidelines of GBS,

This role will also play a key role in supporting the HC forecast cycles in partnership with the LOB counterparts.

The ideal candidate will possess strong analytical, project management, and stakeholder management skills, with the ability to translate business priorities into actionable outcomes while maintaining a strong risk and control environment.

Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Responsibilities

• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives successful execution of team events and routines, including logistics, communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with GBS reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements
• Provides oversight of key deliverables and validates accurate and timely completion
• Works directly with the other business management team to build deliver reports and manage other GBS wide priorities
• Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on: • Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports
• Vendor management including A/P process, invoice payment and status, and forecasting
• General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
• Resource plans (forecast vs. actual)
• Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
• Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
• Operational Risk Management – Compliance coordination (mandatory training, etc.)
• Work with the PMs on developing their forecasts (resources, budget)

Requirements*

• Education*

Graduate/ Post Graduate from Tier I/II institute with at least 8 yrs

Experience Range

7 to 8 years with at least 5 years’ experience in COO support role.

Foundational skills*

• Hands-on experience in delivering tasks related to COO, Transformation, Business Management or related functions.
• Experience managing cross-functional initiatives involving multiple stakeholders.
• Knowledge of process improvement methodologies, operational risk, controls, and governance frameworks.
• Strong analytical and problem-solving capabilities with proficiency in data analysis and management reporting.
• Experience supporting technology, automation, or AI-related initiatives.
• Excellent communication and executive presentation skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong Knowledge MS Office Suit including PowerPoint & Excel skills
• Ability to write effective prompts in AI Chat applications like Copilot
• Intellectual curiosity, regularly asking questions to enable rapid learning of a complex topic.
• Self-starter with ability to be proactive and well organized.
• Excellent organizational, communication, and relationship management skills
• Candidate must have a proven track record of communicating effectively with personnel from various areas within an organization and at different management levels
• Attention to detail, analytical abilities/financial acumen/problem solving skills
• Strong control mindset including ability to identify risks and build and maintain associated controls
• Ability to manage multiple priorities in a time-sensitive environment
• Demonstrated ability to work in a high-pressure environment

Desired skills

• Knowledge SQL and awareness of AI tools
• Advanced experience/skills with Excel and complex spreadsheets
• Able to work both independently and as team member
• Strong problem solving and analytical abilities (Excel)
• Experience improving and automating manual processes
• Technical Business Analyst skills (SQL, VBA, Tableau, Alteryx, Python, AI/ML)Takes initiative and challenges existing processes and procedures in a proactive manner
• Ability to analyze issues independently and derive solutions

Work Timings*

12:30 PM IST to 21:30 PM IST

Job Location*

Gurugram