Job Description

As a Technical Product Manager, you will:

Partner closely with engineering, architecture, and design to evaluate technical approaches, trade-offs, and feasibility.
Prioritize and groom the backlog; ensure the engineering team always has a clear, well-defined "next" set of work.
Lead sprint planning, backlog reviews, demos, and stakeholder reviews in partnership with the EM/Tech Lead.
Define and track product success metrics - adoption, usage, performance, reliability, and business outcomes.
Run discovery activities - customer interviews, usability sessions, competitive analysis, and data analysis - to inform product decisions.
Drive go-to-market readiness in partnership with marketing, sales, and customer success - including positioning, documentation, training, and rollout plans.
Make trade-off decisions on scope, time, quality, and technical debt; communicate clearly when priorities shift.
Manage stakeholder expectations and communicate roadmap, progress, risks, and changes clearly and proactively.
Partner with architecture and engineering on technical strategy - including platform investments, API design, integration patterns, and developer experience.
Stay current with industry trends, competitor offerings, and emerging technologies relevant to your product area.
Champion the voice of the customer inside the engineering organization.

As a Technical Product Manager, you will:

Partner closely with engineering, architecture, and design to evaluate technical approaches, trade-offs, and feasibility.
Prioritize and groom the backlog; ensure the engineering team always has a clear, well-defined "next" set of work.
Lead sprint planning, backlog reviews, demos, and stakeholder reviews in partnership with the EM/Tech Lead.
Define and track product success metrics - adoption, usage, performance, reliability, and business outcomes.
Run discovery activities - customer interviews, usability sessions, competitive analysis, and data analysis - to inform product decisions.
Drive go-to-market readiness in partnership with marketing, sales, and customer success - including positioning, documentation, training, and rollout plans.
Make trade-off decisions on scope, time, quality, and technical debt; communicate clearly when priorities shift.
Manage stakeholder expectations and communicate roadmap, progress, risks, and changes clearly and proactively.
Partner with architecture and engineering on technical strategy - including platform investments, API design, integration patterns, and developer experience.
Stay current with industry trends, competitor offerings, and emerging technologies relevant to your product area.
Champion the voice of the customer inside the engineering organization.
Minimum 8 years of total experience, with at least 4+ years in a product management role - preferably for technical products, platforms, APIs, or developer-facing capabilities.
Strong technical background - prior experience as an engineer, solution architect, or technical consultant is highly preferred.
Ability to read code at a basic level, understand system architecture diagrams, and engage deeply with engineers on technical trade-offs.
Strong understanding of modern software development practices - APIs, microservices, cloud (AWS preferred), CI/CD, and Agile/SCRUM.
Experience defining and shipping technical products end-to-end — from discovery through launch and iteration.
Proven ability to write clear, well-structured product requirements, user stories, and acceptance criteria.
Strong analytical skills - comfortable using data, metrics, and SQL/BI tools to inform decisions.
Excellent stakeholder management - able to align engineering, business, design, and leadership around a shared roadmap.
Strong customer empathy and discovery skills - comfortable running interviews and translating insights into product direction.
Experience working with distributed teams across multiple geographies.
Excellent communication skills - both written and verbal; able to explain technical concepts to non-technical audiences and vice versa.
Familiarity with tools such as Jira, Confluence, Figma, and analytics platforms (e.g., Mixpanel, Amplitude, Tableau).
Bachelor's or Master's degree, preferably in Engineering, Computer Science, or a related field; MBA is a plus

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry

Consulting & Advisory

Company Size

10,000+ employees

Headquarters

New York, NY

Year Founded

Unknown

Website

exlservice.com

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