PCCW

Manager

PCCW  •  Hong Kong, HK (Onsite)  •  11 hours ago
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Job Description

Your Role

  1. Digital Transformation & Innovation
    • Lead end-to-end digital transformation initiatives.
    • Identify opportunities to optimize operations using emerging technologies such as AI, machine learning, and RPA
    • Champion the adoption of digital tools, platforms, and automation solutions to enhance end to end service chain on efficiency.
    • Monitor performance of deployed solutions and continuously enhance based on business needs.
    • Ensure governance, compliance, and best practices in automation implementation.
    • Collaborate with IT and business stakeholders to design scalable, future-ready solutions.
  1. Project & Stakeholder Management
    • Lead and manage multiple transformation projects simultaneously, ensuring delivery on time, within scope, and budget.
    • Develop project plans, timelines, and resource allocation strategies.
    • Coordinate across internal operations teams and external partners/vendors.
    • Provide regular updates to senior leadership on project status, risks, and outcomes.
  1. Operational Excellence
    • Analyze operations services performance data and identify improvement areas.
    • Design and implement process improvements to enhance productivity and service quality.
    • Establish KPIs and dashboards to track performance and measure success of transformation initiatives.
  1. Team Leadership
    • Lead and manage a team of professionals, fostering a culture of innovation and continuous improvement.
    • Provide guidance on digital tools, methodologies, and agile ways of working.

To succeed in this role:

    • Tertiary education qualifications in computer science, AI and data science, business management, digital transformation management or related fields.
    • Experience with system integration, APIs, workflow automation, or digital transformation initiatives.
    • Good understanding of AI technologies such as LLMs, agentic AI, MaaS, RAG, AI model training, fine-tuning and inferencing.
    • Strong management skills with solid management abilities
    • Demonstrated leadership skills with a strong sense of innovation and adaptability to meet the company’s business needs
    • Excellent communication, interpersonal, and customer-handling skills
    • Self-motivated and able to act as a team player
PCCW

About PCCW

PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.

PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.

In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.

PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.

*HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Listing and trading

PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
Unknown
Website
pccw.com
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