EXL

Manager

EXL  •  Republic of India (Onsite)  •  12 hours ago
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Job Description

The resource will be responsible for leading Transitions anywhere from across the EXL global footprint. The resource should have an in depth knowledge of Transitions.

The resource will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.

The resource will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.

This role involves coordinating with cross functional teams throughout the project lifecycle, from initiation to closure, and blending traditional project management principles with Agile methodologies for large, complex projects. The Agile Project Manager collaborates with stakeholders, including clients, end users, distributors, and vendors, to maintain high-quality standards. Key responsibilities include developing and validating project estimates, leading multiple Agile teams, improving team efficiency and effectiveness, facilitating Agile ceremonies and troubleshooting meetings, enabling Agile work styles, tracking team performance, utilizing tools like JIRA and Confluence, coaching team members, achieving project goals within constraints, and managing conflicts diplomatically.

Education Requirements

  • Graduate / Post Graduate in any stream
  • PMP, PgMP certification (preferred)

Work Experience Requirements

  • 10+ years of experience, most of which should be in BPO environment
  • 3+ years of the BPO experience should be in Transitions
  • Should have hands-on experience of migrating processes
  • Program Management experience of a small to medium size engagement
  • Valid (10 year / 5 year) US &/or UK Visa will be an added advantage
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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