Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn

PURPOSE

• Manage assessor teams to ensure the effectiveness, efficiency and customer-centricity;
• Manage the claim settlement to ensure the T&C, philosophy of the company, standard of claims from Group and re-insurers;
• Contribute to manage claim experience for the company
• Incorporate with Sales Force to educate, support for sales process along with relevant stakeholders.

KEY ACCOUNTAIBILITIES

• To manage Claims assessment & leading the team to reach objectives and support department’s goals;
• To initiate claims assessment and make claims decision in compliance with the company claims guidelines and procedures;
• To work with re-insurers and Claims committees on cases referral and claims guidelines;
• To handle enquiries/complaints from customers on claims assessment & decision;
• To take part in the User Acceptance Testing (UAT) to verify system performance.
• To contribute to reviewing and enhancing Claims systems/ procedures to improve the accuracy, productivity and customer services;
• To recommend the claims experience, contribute to control A/E & lost;
• To train, coach and provide guidance to Claim staffs.
• Contribute prepare training materials and conduct training courses to agency force;
• Take part in projects and carry out ad-hoc tasks as assigned by line manager.

QUALIFICATIONS / EXPERIENCE

• University Graduate;
• Economics, Finance or Medical University is preferable;
• 5-year experience in claims field at life insurance company
• 2-year experienced in management level
• LOMA certificate is preferable;

KNOWLEDGE & TECHNICAL SKILLS

• Knowledgeable in computer software and skillful in computer system usage;
• Strongly skillful in communications and negotiations;
• Insurance claim assessment; reporting & lost management
• Effective management skills
• Highly committed, well organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent
• Able to deliver works under tight deadlines and heavy pressures
• Fluent Vietnamese. English in communication and in related field of work.