EXL

Manager

EXL  •  Pasay, PH (Onsite)  •  27 days ago
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Job Description

Quality Manager (Band C)

  • At least 3 years Quality Manager experience from his most recent role (QA role should not older than 2021)
  • Domain: heavy in Contact Center, Insurance background
  • Experience in managing multiple campaigns with at least 5 supervisory role direct reports
  • Expert in analytics for Transactional Quality, CSAT and NPS

Essential Functions

  • Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
  • Leads significant process improvement projects
  • Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
  • Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
  • Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
  • Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirementsy and efficiency.

Quality Manager (Band C)

  • At least 3 years Quality Manager experience from his most recent role (QA role should not older than 2021)
  • Domain: heavy in Contact Center, Insurance background
  • Experience in managing multiple campaigns with at least 5 supervisory role direct reports
  • Expert in analytics for Transactional Quality, CSAT and NPS
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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