PCCW

Manager

PCCW  •  Hong Kong, HK (Onsite)  •  1 month ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Your role:
  • Responsible for the delivery of all Service Desk Support Services to customer according to the Service Level Agreement
  • Act as a single point of contact for tackling operational issues
  • Manage the service delivery team – recruits, hires, and develops the skills of support staff to perform their duties
  • Ensure customer satisfaction through efficient and effective approach
  • Oversee the daily operations of on-site team
  • Handle complaints and escalation
  • Review and streamline service delivery processes to be effective
  • Coach and motivate on-site staff to perform tasks, based on operational manual, procedure, and customer policies
  • Enforce the compliance of customer standard, culture and training
  • Conduct monthly report and service review, trend, and root cause analysis, identify and lead continuous improvement plan for the Client

To succeed this role:
  • Bachelor’s Degree in information technology or relevant 
  • ITIL Expert Certification is required
  • At least 10 years SDM role on Deskside / Infra. support
  • Good command of spoken and written English
  • A proactive self-starter with the ability to work as a team, independently and under pressure
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
  • Experience in using ServiceNow for reporting and analyses is a plus
  • Solid experience in managing large scale infrastructure, including Azure, SAN Storage, Network (SD WAN) and Security, O365 etc
  • Immediate available is highly preferred
PCCW

About PCCW

PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.

PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.

In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.

PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.

*HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Listing and trading

PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
Unknown
Website
pccw.com
Social Media