Job Description

Join OPHG, a leading local and independent hospitality group in New Orleans, known for owning, operating, and innovating diverse restaurant concepts.

We foster a top-notch employee culture focused on your success. Our proven systems and accountable approach ensure tangible results.

We're seeking passionate individuals to be a part of our team and contribute to our unique guest experiences and thriving business models.

Your success is our success—we invite you to be a part of it.

Great opportunity for a strong AGM looking to grow or a proven restaurant leader! We are looking for a full-service Restaurant Manager to lead all aspects of our polished casual restaurant. You will deliver a high-quality menu and motivate our team members to provide excellent experiences for our guests and team members. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and guest-service standards. To be successful in this role, you’ll need management skills and some experience in both front and back of the house.

We want you to know how to oversee the entire restaurant - the "whole" experience for our guests and team members. Create a training culture with high standards, accountability, and human empathy. We’ll expect you to lead by example and uplift our team members during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and guest have the best experiences.

Culture is critical to us - we work hard to maintain a positive experience for guests and team member. We have high standards but with teamwork, we lift everyone up, share empathy, and do have fun.

Responsibilities

• Know the numbers but as why the numbers are the numbers and how to impact them
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior experiences and maximize the guest experience
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts (set and lead daily, weekly, monthly goals)
• Appraise team members performance and provide feedback to improve productivity
• Estimate future needs for goods, small wares, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s outstanding local neighborhood reputation and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current team members on proper guest service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• General food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like PosiTouch (POS), OpenTable and Restaurant 365
• Strong leadership, motivational and people skills
• Acute financial management skills

Bachelor's degree in Business Administration or of the Arts; hospitality management or culinary schooling is a plus

The position offers competitive compensation, full benefits that include major medical and an incentive program.

Leadership is a must to guide the restaurant and ensure guest satisfaction in addition to employee development and commitment.

Please submit an introduction and resume.

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

OnePack Hospitality Group (OPHG)

OPHG is a seasoned hospitality leader in the New Orleans area and beyond. OPHG owns, operates, manages, and develops multiple restaurant concepts.

As a local independent restaurant owner, we pride ourselves on providing a best-in-class employee and team member culture that succeeds when you do. As an operator, proven, efficient systems and processes aligned with accountability yield results. As a manager of brands, consistent execution and delivery of the designed experience, coupled with proper management, produce longevity and a return on investment.

As a restaurant and concept developer, it’s fun blending a unique guest experience with an appropriate business model and execution standard to create magic.

We look forward to your contribution. We appreciate the opportunity to participate in your success.