Job Description

**** Hybrid Role ***

We are looking for recent undergraduates or early-career professionals seeking their first opportunity in the line of IT services, client coordination, account management, Business Management, Communications, or related fields and who are eager to learn, grow, and build a career in client engagement in technology services.

This entry-level role provides On-Job training, mentorship, and hands-on exposure to real client accounts. No prior experience is required, just motivation, curiosity, hunger to learn and a professional attitude.

Qualifications

Responsibilities

• Assist Senior Account Managers in developing and maintaining strong client relationships built on trust, responsiveness, and value delivery
• Serve as a primary point of contact for assigned accounts to address regular requisitions and coordination
• Support in understanding customer needs and aligning them with Smart IMS technology solutions and services
• Assist account managers with client communications, documentation, and reporting
• Document client feedback and share actionable insights with internal teams to improve service delivery
• Prepare weekly and monthly reports on client interactions, sales prospects, and account health
• Maintain organized account records and support day-to-day account operations
• Learn company provided IT Services and solutions and gradually take on more responsibilities

Who should apply?

• Recent undergraduates or early-career professionals seeking their first opportunity in the line of IT services, client coordination, account management, Business, Management, Communications, or related fields
• Who has strong interest in IT Managed services, client coordination, and account management

• Excellent communication and interpersonal skills
• Entry-level / Recent graduates encouraged
• Internships, academic projects, or campus leadership experience is a plus