Job Description

Please note that this vacancy is only open to eligible staff members who have been individually notified of their eligibility to apply for positions advertised in the Accelerated Posting Compendium.

June 12, 2026

C

Family

PR3

Professional

Reason

Regular > Regular Assignment

2026-05-28

Management Support Officer

Organizational Setting and Work Relationships

The Management Support Officer plays a key role in coordinating and overseeing the effective delivery of management support services across functional areas including human resources, finance, supply chain, administration and programme. The incumbent ensures alignment of operational practices with corporate standards, supports risk-informed decision-making, and enhances cross-functional integration to facilitate the delivery of programmatic results.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

Human Resources

• Coordinate and oversee workforce planning, recruitment processes, and onboarding activities.

• Provide guidance to field offices on application of HR policies, staff entitlements, and contract administration.

• Support implementation of performance management processes and staff development initiatives.

• Collaborate with people management focal points on compliance with staff rules, diversity and inclusion, and succession planning.

Financial Management

• Contribute to the preparation, monitoring, and revision of office and operational budgets.

• Ensure accurate and timely financial reporting aligned with donor and organizational requirements.

• Analyze financial trends to support evidence-based decisions and identify cost optimization opportunities.

• Coordinate with Finance focal points to ensure audit readiness and internal control compliance.

Supply Chain and Procurement

• Oversee procurement planning and ensure adherence to procurement procedures and standards.

• Monitor supply chain activities including vendor performance, asset management, and delivery of goods and services.

• Support implementation of enterprise resource planning tools and inventory tracking systems.

Administrative and Office Management

• Supervise administrative services including office facilities, travel management, vehicle fleet, staff accommodation/facilities and records.

• Support implementation of digital tools and IT solutions that enhance operational efficiency.

• Ensure consistency of support services across sub-units and field locations.

Programme

• Lead programme planning, implementation, and monitoring across sectors, ensuring alignment with organizational priorities and donor expectations.

• Provide quality assurance on implementation, reporting, and partner performance.

• Coordinate the development of multi-partner project plans, budgets, and results frameworks.

• Provide expert technical advice and policy guidance to field offices and partners on programme design and delivery, including CBIs.

• Ensure compliance with organizational standards, financial rules, and donor agreements, and oversee the application of programme policies and procedures.

Risk Management

• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

Business Administration Finance Human Resources

Supply Chain Management or other relevant field.

Certificates and/or Licenses

Not specified.

Relevant Job Experience

Essential

Relevant experience in multi-functional management support roles in international, governmental, or non-profit organizations.

Desirable

Supervisory experience is an asset. Experience with Workday ERP, Oracle Cloud across multiple modules (People Management, Finance, Procurement) in a UN or international organization context.

Functional Skills

CO-Cross-cultural communication

FI-General Financial Management

HR-Performance management methodologies and practices

SC-Supply Chain planning and strategy development

MG-Stakeholder Management

MG-Change Management

DM-Data governance, quality assurance and preservation

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies

Accountability

Communication

Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Empowering & Building Trust

Judgement & Decision Making

Managing Performance

Managing Resource

Cross-Functional Competencies

Technological Awareness

Analytical Thinking

Change Capability & Adaptability

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Essential Attributes
•  Professional experience in monitoring and evaluation (M&E) and results-based management (RBM).
•  Demonstrated technical expertise in Data analysis, Indicator development, Production of high-quality analytical reports to support evidence-based decision-making
•  Proven experience in designing and implementing monitoring systems, including the use of data collection tools and appropriate digital platforms.
•  Excellent written and verbal communication skills in French
• Prior experience in HR, Admin, Logistics, Procurment, Risk Assessemnt and Programme support to UNHCR operations.
• Experience in emergency or complex operational contexts

Desirable Attributes
• Excellent team working and collaboration skills
•  Familiarity with analytical approaches, including Data visualization tools and Large-scale data processing techniques
•  Exposure to or experience with innovative data approaches.
•  Experience in multi-country or regional coordination environments.
• The incumbent should be energetic, willing to take initiative for creative solutions to challenges in the operation. S/he possesses strategic and leadership skills with demonstrated operational and managerial experience working in a large multi-agency operation.
• Possesses strong analytical skills with demonstrated programme competencies in complex operations.
• Possesses teambuilding and strong coordination skills that are required to excel in Burundi’s interagency forums, coordination with humanitarian and development actors, donors and internal Multi-Functional Teams (MFT) to support the Representative’s vision for the operations.

• The incumbent should have working knowledge of UNHCR applications including COMPASS, Cloud ERP, in-depth knowledge of UNHCR Planning and programming, financial and procurement rules and regulations, and understand how UNHCR allocates and manage resources as well as skills to ensure that operating standards are upheld while managing the unpredictability of budgetary realities.

French

,

,

,

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit: https://wwwnc.cdc.gov/travel

Nature of Position:

UNHCR Burundi has evolved in the past year into a complex and very dynamic operations with two simultaneous emergencies of Congolese refugee influx in December 2025 and returns from Tanzania since January 2026. The Management Support Officer reports to the Representative, providing technical support and oversight on Admin/Finance, HR, Risk Management, Procurement, and broad operational support in Bujumbura CO. S/he will also provide support and guidance to Field Offices in Ruyigi, Rutana and Muyinga on related issues, managing the priviledges for staff members in relationship with the Government of Burundi.

The role will focus on ensuring adequate support for the country operation in various areas of Finance, Admin, Logistics, HR, Risk Management and Programme.

Living and Working Conditions:

There are minimal security concerns in Bujumbura. It is designated as a family duty station even though there are challenges with international standards medical facilities,shopping outlets, recreational facilities, schools and hotels. There has been a fuel supply crisis in the country for some years.

Nice and affordable housing is available, but banking facilities are limited. There are also some challenges for telecommunications services, such as internet, telephone SIM cards, mobile money etc. Malaria and cholera risks exists in the country.

Security Considerations

Politically instigated demonstrations and riots may occur. The crime threat level in Bujumbura is moderate and physical violence is not common. The terrorism threat level in Bujumbura is relatively low. Nevertheless a high sense of vigilance and alertness is required at all times.

The incumbent will undertake frequent travels to the field where different security conditions prevail.

Additional Qualifications

Skills

Bachelor of Arts: Business Administration, Bachelor of Arts: Finance, Bachelor of Arts: Human Resources, Bachelor of Arts: Supply Chain Management

Certifications

Competencies

Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Accelerated Posting Compendium 2026 - Part B

Additional Information

This position doesn't require a functional clearance