Job Description

DEADLINE FOR APPLICATIONS

29 November 2026-23:59-GMT+03:00 East Africa Time (Antananarivo)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Title: Management Service Officer

Type of Contract / Grade: Fixed-Term, NOA

Duration: 1 year renewable (upon confirmation of the probationary period)

Duty Station: Fort Dauphin, Madagascar

Vacancy Number: One position

Date of Publication: November 13, 2026

Deadline for Application: November 29, 2026

ABOUT THE POSITION

This position is based in Fort Dauphin, Madagascar and reports directly to the Head of Area Office and technically to the Head of Management Services Unit.

At this level, incumbents generally have full responsibility for technical and specialized work, such as planning, organizing, and coordinating tasks and setting objectives. They also deal with issues that are often ill-defined, involve a degree of uncertainty, and entail complex interrelationships. The instructions they receive are general in nature, and they are expected to consistently demonstrate a high level of responsibility and initiative in order to respond independently to the issues brought to their attention. Holders of these positions have the expertise and knowledge to adapt or develop systems and procedures to continuously improve the level of support provided. They are expected to build and motivate a team of support staff, and are responsible for providing specialized support services when the work involves techniques, methods, and procedures designed specifically for that purpose.

THE ROLE

To provide support to the delivery of high quality, client-focused, and value for money services pertaining to the Management Services portfolio that enable WFP to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY RESPONSIBILITIES (not all-inclusive, within delegated authority):

1. Assist with the preparation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning aligned with country and wider WFP’s strategies and policies to facilitate efficient and effective service delivery.
2. Support preparation of functional annual plans and implementation of policies, procedures, processes, standards, and systems to support WFP’s strategic objectives.
3. Collate data and prepare basic analysis to support efficient planning and decision-making.
4. Assist in the identification of requirements pertaining to resources aiming at efficiency, cost-effectiveness, and timeliness of operations and services.
5. Maintain working relationships with WFP’s internal and external stakeholders, other UN agencies and government entities ensuring relevant exchange of data and identifying areas of potential improved alignment of operations and cooperation.
6. Provide suggestions for improvements to services and facilities related to Occupational Safety and Health (OSH).
7. Support a culture of environmental sustainability by role modelling actions that drive sustainability in all activities.
8. Utilise digital tools and applications to their fullest potential collaborating with technical experts to effectively adopt innovative technologies, thereby enhancing operational workflows and customer service.
9. Assist with the preparation and implementation of UN Reform related inter-agency initiatives to achieve cost savings and enhance service quality.
10. Support field missions by documenting issues/gaps and proposing solutions in the relevant services or products of responsibility.
11. Support the organisation and design of learning initiatives to build capacity of WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.
12. Follow standard emergency preparedness and response practices to support WFP to quickly deploy the needed resources to affected areas.

OTHER SPECIFIC JOB REQUIREMENTS

1. Coordinate the delivery of a range of specialized services within the management services portfolio to ensure efficient, high-quality service delivery.
2. Coordinate resource management within the designated area of responsibility, monitor needs, and help identify new needs to improve operational efficiency and the cost-effectiveness of services.
3. Conduct analyses of data sets and prepare/consolidate high-quality reports to support decision-making and the effective management of resources.
4. Coordinate, monitor, and process activities related to procurement, finance, human resources, and other relevant areas, ensuring that data is recorded and processed accurately and in a timely manner in the organization’s systems.
5. Conduct in-depth reviews of existing procedures and systems and identify areas for improvement to contribute to the continuous enhancement of the services provided.
6. Provide prompt and accurate responses to a range of complex issues to ensure effective service delivery.
7. Maintain effective working relationships with other departments and third-party contractors, and support partnerships with local authorities and suppliers to ensure comprehensive service delivery.
8. Use digital tools and technological applications to improve work practices and services for staff, and adopt new technologies introduced in the workplace.
9. Coordinate the preparation of inter-agency initiatives as part of United Nations reform to achieve cost savings and improve the quality of services.
10. Participate in the preparation of national strategic planning and resource planning by providing data and reports in accordance with management guidelines.
11. Supervise and coordinate subordinate staff, serving as a point of reference to ensure that individual and team objectives are met in accordance with required standards.
12. Provide and coordinate staff training and orientation to improve understanding of management services regulations, policies, procedures, processes, standards, and systems.
13. Contribute to emergency preparedness and response by allocating resources, providing analysis, and delivering services.
14. Coordination and Oversight of Management Services Activities at the Area Office Level

• Coordination of Management Services Activities

Ensure the coordination and monitoring of the implementation of Management Services activities at the Area Office level and in the field offices under his/her responsibility, in order to guarantee effective service delivery, sound operational coordination, and compliance with the policies, procedures, and standards established by WFP.

• Planning and Monitoring of Operational Activities

Ensure the proper planning, coordination, and monitoring of Management Services activities, including the management of facilities and infrastructure, the vehicle fleet and transportation, travel, assets, administrative services, and other operational support functions, in order to effectively meet the needs of operations.

• Technical Guidance and Staff Capacity Building

Provide technical guidance, direction, and ongoing support to Management Services staff assigned to the Area Office and field offices to ensure that each staff member has the knowledge, skills, and tools necessary to perform their duties effectively.

• Staff Training and Compliance with Procedures

Identify capacity-building needs among Management Services staff, coordinate training and knowledge-sharing initiatives, and ensure that staff are adequately trained and regularly informed about WFP’s policies, procedures, systems, and internal control requirements.

• Coordination with the Country Office

Serve as the focal point for coordinating Management Services at the Area Office level, maintaining regular communication with the Country Office’s Management Services Unit to ensure the harmonized application of institutional standards, the timely submission of reports, and the effective resolution of operational challenges.

• Performance Monitoring and Continuous Improvement

Monitor the quality and effectiveness of Management Services at the Area Office and field office levels, identify operational shortcomings, and propose corrective measures aimed at strengthening accountability, service quality, and operational efficiency.

FUNCTIONAL CAPABILITIES

Business Support Services & Reporting

Applies strong ability to identify country level requirements and develop customer focused solutions and action plans. Communicates data-based findings in a highly impactful way that is tailored to the audience

Internal Controls & Risk Management for Administration and Engineering

Utilises understanding of risk management approaches and internal controls to monitor projects and programmes to confirm regulatory compliance, ensure data integrity and ensure client satisfaction. Resource Management for Administration and Engineering

Monitors trends in staffing and resource usage to anticipate and escalate potential issues to programme leaders and key clients. Specialised Knowledge in Administrative Services

Applies advanced theoretical understanding of administration best practice, concepts and principles and thorough knowledge of WFP standards, processes and infrastructure to ensure continuous improvement in the provision of efficient and effective administration services, resolving complex issues as they arise.

Customer Focus

Proactively monitors performance and delivers high quality service to meet the needs of customers, requesting customer feedback and taking ownership of customer problems that arise. Pre-empts needs of customers based on experience.

QUALIFICATIONS AND EXPERIENCE

Education: Advanced University degree in Business/Public Administration, Engineering, or other relevant field relating to office management and administration, or First University degree with additional years of related work experience and/or training/courses.

Experience required: At least one (01) year postgraduate experience at a professional level or three (03) years after a First University degree

Desired experiences for entry into the role:

• Has some experience and/or training in at least one Management Services line of business (for example management of assets, facilities, fleet, travel, or other).
• Has experience in deriving insights and conclusions from data, trends, and performance metrics.

Language: Fluency (level C) in French language and an Intermediate level (level B) in English.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.