Job Description

Job Location: SLAHP Main Office - Inglewood, CA 90303
Position Type: FT 100% - 40 hours per week (FT Benefit)
Salary Range: $27.89 - $37.19 Hourly

Job Title:                        Management Information Systems Coordinator (MIS) Coordinator
Department:                   South Los Angeles Health Projects (SLAHP)
The Management Information Systems (MIS) Coordinator supports the planning, evaluation, and continuous improvement of the Lundquist Women, Infants, and Children (WIC) Program through advanced data management, analysis, and reporting. Under the direction of the MIS Manager, this position designs and implements data-driven tools and processes to assess program performance, participant access and retention, staff productivity, and Continuous Quality Improvement (CQI) outcomes.
The MIS Coordinator applies strong analytical, research, and technical skills to maternal and child health services and operations, with a focus on improving caseload, service delivery, and operational effectiveness. This role requires excellent written, verbal, and visual communication skills, attention to detail, and the ability to collaborate across departments to translate data into actionable insights.
Essential Functions
Data Management, Analysis, and Evaluation
- Designs, implements, and maintains qualitative and quantitative data collection, evaluation, and quality improvement tools using WIC systems, including WIC Web Information System Exchange (WISE), and other data platforms.
- Manages, analyzes, and synthesizes data from agency, site, and individual-level sources to produce actionable reports, dashboards, and evaluation findings.
- Identifies trends, risks, gaps, and opportunities related to participant access, retention, outcomes, program effectiveness, and operational efficiency.
- Conducts research to identify data needs and recommends data-driven solutions to improve WIC service delivery.
- Assesses, analyzes, and reports on CQI data on a quarterly and as-needed basis.
Program Support and Consultation
- Provides data and evaluation consultation to the Executive Director, Associate Executive Director, MIS Manager, and WIC management staff to inform decision-making, program planning, and performance improvement.
- Supports WIC Services and site managers by providing data-driven feedback, coaching, and technical assistance to improve site operations and outcomes.
- Assists the WIC Services Unit in setting, monitoring, and achieving annual program goals and objectives.
- Leads and participates in cross-departmental, data-driven projects aligned with agency priorities.
Reporting, Training, and Communication
- Develops written reports, proposals, and presentations that synthesize data from WIC and external sources.
- Prepares and delivers presentations for WIC staff and for local, state, and national meetings and conferences.
- Collaborates with the WIC Services Unit to develop, implement, and evaluate training programs, including in-service and data literacy components.
- Develops data-related guidelines, procedures, and documentation to promote consistent data use and understanding across the WIC program.
Collaboration and Representation
- Represents the agency on local advisory boards, coalitions, task forces, and committees as assigned.
- Interfaces with SLAHP and Lundquist Institute staff, other WIC agencies, public health agencies, community-based organizations, and State WIC staff regarding data, evaluation, and program improvement efforts.
- Attends meetings as directed to remain informed and contribute to discussions related to data analysis, evaluation, and service delivery.
Professional Standards and Compliance
- Maintains strict confidentiality of staff and participant data and ensures compliance with data privacy and security requirements.
- Completes required reports and documentation accurately and within established timelines.
- Maintains a professional, courteous, and customer-service-oriented demeanor in all interactions.
- Attends required trainings and maintains current knowledge of program development, evaluation standards, and emerging technologies.
- Works with minimal supervision, exercising initiative and independent judgment to organize and complete work.
- Meets established productivity, accuracy, and task management standards.
- Works flexible schedules, including outside core business hours, as required by agency needs.
- Attends WIC Nutrition Assistant training and obtains required certification.
- Performs other duties and special projects assigned to support efficient unit operations.

Qualifications
Education
- Bachelor’s degree in mathematics, statistics, computer science, information systems, business analytics, business administration, or a related field required.
- Master’s degree preferred.
Experience
- Minimum of two (2) years of experience in data management, analytics, and reporting.
- Experience working with large datasets and analytical tools such as Microsoft Excel, Microsoft Access, Tableau, SurveyMonkey, and similar platforms.
- Familiarity with statistical methods, basic programming concepts, and data visualization techniques.
- Proficiency with collaboration tools including Microsoft Windows, Microsoft Office 365, and Microsoft Teams.
Licenses and Certifications
- Valid California Driver’s License.
- Proof of personal automobile insurance.
- Personal transportation with current California vehicle registration.
Knowledge, Skills, and Abilities
- Proficiency in database management, data querying, and report development.
- Advanced Microsoft Excel skills (e.g., pivot tables, lookups, data validation, data cleaning).
- Knowledge of statistical analysis methods and evaluation methodologies.
- Strong analytical and problem-solving skills applied to operational and programmatic challenges.
- Ability to evaluate and implement training strategies and stay current on emerging technologies.
- Experience designing and delivering practical training and technical assistance.
- Knowledge of data security, privacy, and confidentiality requirements.
- Excellent planning and organizational skills; ability to manage multiple priorities and deadlines.
- Team-oriented, adaptable, and flexible work style.
- Demonstrated ability to collaborate with public health and community-based organizations.
- Sensitivity to and respect for cultural diversity and the characteristics of WIC’s target population.
- Ability to work independently with minimal supervision.
- Availability to work dependable and flexible schedules.
Communication Skills
- Excellent verbal, written, and interpersonal communication skills.
- Ability to present complex data clearly to diverse audiences.
- Ability to read, analyze, and interpret technical documents, reports, grants, and regulatory guidance.
- Produces clear, accurate reports, correspondence, and procedural documentation.
- Communicates effectively to promote understanding, cooperation, and collaboration.
- Demonstrates strong listening, comprehension, attention to detail, and follow-up skills.
- Processes voicemail and email promptly and keeps supervisors and colleagues appropriately informed.
- Adheres to Lundquist WIC policies, procedures, and confidentiality requirements.
Essential Functions
- Primarily office-based position.
- Regular use of computer systems for data entry, analysis, and reporting.
- Ability to manage changing priorities and workloads.
- Occasional telephone communication.
- Occasional driving to Lundquist locations for meetings, site visits, or training.