Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

General Description of the Job Class

Support the following performance management and improvement services for the Duke Health System Acute Care Analytics and Improvement office supporting Duke Health Raleigh Hospital, Durham Regional Hospital, Duke Health Lake Norman and other entities within the Duke University Health System

This position will focus on advanced analytics, data engineering, and performance improvement to enhance clinical operations and patient safety outcomes—particularly within our community hospitals.

Duties and Responsibilities of this Level

Operational and Analytic Support

• Lead development, validation, and maintenance of standardized analytics supporting KPIs
• Design and maintain dashboards and reports to monitor performance trends and outcomes.
• Translate complex data into clear, actionable insights for clinical and operational leaders.

Project Management & Operational Support

• Provide technical project management support for operational and strategic initiatives within our community hospitals
• Facilitate cross-functional collaboration among physicians, nursing, operations, analytics, and leadership.
• Develop project plans and outcome measures aligned with health system goals.

Performance Improvement

• Serve as a technical and analytical lead for multidisciplinary performance improvement initiatives.
• Apply performance improvement methodologies (e.g., Lean, Six Sigma, PDSA) to identify inefficiencies and drive sustainable change.
• Monitor impact of interventions and recommend course corrections based on data trends.

System Alignment

• Align community hospital performance initiatives with broader health system goals and hospital KPIs.
• Serve as a key liaison between community hospital leadership and system analytics and improvement resources.

Minimum Qualifications

Education

Minimum of a Bachelor's degree in Industrial and Systems Engineering or related field. Master's degree desired.

Experience

Minimum of 4 years of related experience. Experience can be supplemented with a Master's degree, with a Master's being equivalent to two years of experience. Or, with 2 years of Duke ME I experience

Knowledge, Skills and Abilities

• Strong analytical, quantitative, and communication skills.
• Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI).
• Experience with data engineering or SQL.
• Ability to manage complex projects and work collaboratively with clinical and operational stakeholders

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.