Job Description

Schedule

Full-Time: 40 Hours/Weekly

8am - 4;30pm, Monday through Friday. Hours may vary slightly based on business and patient needs.

General Summary

Supports the specialty drug therapy management program by coordinating referrals, assisting with patient scheduling, completing pre-visit chart reviews, facilitating medication access and affordability, and performing administrative and clinical support tasks. This role is vital in ensuring seamless patient access to the Wellspan Management of Drug Therapy (MDT) clinic services and specialty medications, enhancing workflow efficiency and patient experience.

Remote Work Capable

Essential Functions:

• Supports the Management Drug Therapy (MDT) Pharmacist with managing daily referral work queue, monitoring for new patient referrals, and collecting and documenting pre-visit information.
• Schedules, confirms, and manages new patient appointments.
• Tracks active patient panels to ensure follow-up visits are scheduled on time and aligned with care plans.
• Assists patients and providers with access to specialty medications through benefit verification, prior authorization, appeals, and patient assistance programs.
• Maintains up to date manufacturer copay or assistance card resources.
• Reviews and triages incoming medication refill requests based on established policies.
• Collaborates with providers, nurses, and other care team members in the specialty practice or pharmacy to coordinate care.
• Monitors adherence and persistence for patients receiving specialty medications; escalating to pharmacist when gaps are identified.
• Answers incoming calls and MyChart messages, responds to inquiries, and routes to the appropriate staff.
• Supports administrative tasks such as scanning, faxing, and filing.

Common Expectations:

• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• No experience. Required
• Less than 1 year Experience interacting with customers. Preferred and
• Less than 1 year Experience in a pharmacy setting. Preferred and
• Less than 1 year Experience with Epic’s Willow Ambulatory Dispensing System. Preferred

Licenses:

• Certified Pharmacy Technician Upon Hire Preferred

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.